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ComplaintsforEnvia MGS
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Not the first time using this company but this is the second incident. First one I was missing a few things but didnt wanna make a big deal out of it. Tried using their services again, now Im getting the run around on my packages and **** keeps giving me the run around and now telling me he cant do anything anymore because my box is lost. Now when I came to raise a stink they are telling me that the boxes are fine that I have to have someone pick them up and that we had to have received a call to pick them up. **** never told ** that. He said it would be delivered directly to the address I provided them with and thats what I paid for. Now I had to pay different people in ****** to help me call and pick up one of my boxes. I have two but for some reason I was only able to pick up one. **** gave ** a number that they could call in ****** to inquire about the second package but when I tried to call it here it was some kind of *** number which is highly inappropriate and even harassment. I have wasted more time and money than I should have trying to recover my second package. **** is now refusing to help us saying that he can no longer to anything because they sent my package further away from its destination. We have experienced items missing and boxes delayed with this company and we are fed up. We are looking for restitution in all the money I spent paying people to help me call and go to the company in ****** and pick up my box for me. We would also like a declaration stating that they are at fault and an apology.Initial Complaint
02/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Hice un envio de paqueteria en Enero 24 del presente ***, el dia Febrero 13 del presente *** llego la paqueteria a la oficina de Estafeta, en *******, ******** ******. La caja iba abierta y de ella ********** 4 productos (1 locion, 1 cartera para hombre y 2 sostenes), se hizo la queja con las companias MGS y con Estafeta en ****** pero ninguna de ellas a resuelto ***** Envie fotos de la caja abierta, recibos de los productos (locion y sosten). Pregunte a la persona donde envie la caja y ella **** que la envolviera bien para que no hubiera algun problema. Cuando se envian las cajas supuestamente ellos los envuelven con plastico. El **********************************, es encargado de los reclamos, el mismo **** que el peso de la caja ya no era igual a cuando la pesaron aqui. El numero de guia es **********.Initial Complaint
06/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I sended a package On *********** never arrived to the ************ called every month twice or more, talked to ************* always ************ he always says, it will be there next month, package never arrive to the destination, today is ******** called and i got the different answer (no ***** the value of my package is ***** ** and i played ******* with a **************** cardBusiness response
07/05/2022
Consumer Response /* (2000, 13, 2022/07/01) */ Good Afternoon, my name is ****************, thank you for your services they found the box, couple days after i submit the the Report with BBB thank you one more time for your services
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.