ComplaintsforCalifornia Energy Contractors, Inc.
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Complaint Details
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Initial Complaint
12/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Update: 12/30/23. It's raining again and water is dripping through the ceiling onto the carpet. This problem was supposed to be corrected on 9/5/23. Roof/ceiling started leaking again on 10/23/23 and again on 12/30/23. Emailed ***** at cal energy with pic of water on carpet and sent video via message at 800#. I follow up with this matter on a regular basis (4 communications with ***** since remediation was done in September) but to date there has been no effort to correct the matter.Update: 12/10/23. No rsp from *****. Sent fu text to ***** at cal energy at 800# to find out when roofers will contact me.Update:11/27/23 no contact from roofers, sent follow up text to ***** Update: roof leaking through ceiling again on 10/23/23 sent text to ***** (owner), no response. Sent another text on 10/30/23 to which ***** responded. Said he would contact roofers to re-inspect.Business response
01/27/2024
California Energy Contractors , send a service tech to look at the roof complaint on 1/22/2024.
We will notify the customer this week with a solution to the existing problem.
Customer response
01/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
06/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Paid $10,900 for roof on 9/2/2014. Was immediately installed. 10yr guarantee on labor, 50yr on materials. Over the years have had problems which they took care of but not in a timely fashion. They do not have technicians in my area so they can't come even if it's an emergency. Latest problem was reported to **** 818# on 4/6/23. It was raining and there was a deluge pouring through the roof and ceiling. Buckets all over the place. Texted pics of roof and ceiling. In the meantime, I had HVAC come out to determine if dmg was caused by ac. Texted to **** - damage not from ac. No response. On 4/20/23, spoke with *** at 800#, she will refer me to someone other than ****. On 4/21/23, ***************** (rpr rep for Cal Energy) calls, he will call back in 3 wks to schedule rpr. On 5/15/23, I text Cal Energy at 818# and 800# to have ***************** call. No response. On 5/16/23, left message for *** with ***** at 800#, to have ***************** call. No response. On 5/19/23, spoke with **** at 800#, she says ***** will call back re status on *****************. No response. On 5/22/23, called 800# and spoke with ***********************, he will call back that week to schedule appt for wk of 6/5/23, texted pics to emailed pics to *****. no response. In 6/1/23, txtd *********************** asking he call to schedule rprs. No response. On 6/7/23, spoke with **** at 800# asking for ***********************. Not there. Asked for supervisor and was advised he has none. He is the owner. Explained it rained again and water pouring through roof/ceiling. Elle said she would relay the message to ***** at once. I do not anticipate a call.DO NOT USE THIS COMPANY!!! THEY BOAST EXCELLENT GUARANTEES BUT DO NOT HONOR THEM!!!Business response
06/28/2023
California Energy has reached out to the home owner and made arrangements to meet and discuss the issues at hand. Our appointment is scheduled for 6-29-23.Initial Complaint
03/21/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
March 3rd we signed a contract with Cal Energy and issued a check for $**** as a deposit to have our windows replaced. The salesman stated that, due to us being seniors we had 5 working days to cancel our contract and they would hold our check till the 5th working day. On the 5th day, the 10th of March I received a notice from our bank that the check had been paid. I was at the West LA Veterans Hospital on that day, so I couldn't reach out to the salesman ********** until I was driving back to Bakersfield. I was able to us my hands free talk and text at the time. He did apologize, stated that the office must of not seen his note. He explained what a change order was by showing one to me via text. Vitaly asked me via text that he would like to clarify a few things and asked that it be by phone that day or the next. At this time it was 5:30 in the evening and I was still driving, so we went with the next day. The next day, the 11th of March we spoke via phone again. I did ask him if we could get a cancelation extension. He agreed and sent a change order via text that gave us until the midnight the 18th of March. After we decided I reached out to Vitaly on the 18th of March to let him know, that would like to cancel the contract. He stated at that time that the change order was put in a day late and did not apply, I didn't understand or agree with his explanation. I did ask him for a refund of $**** and he stated that he would put in the request for us. The next phone call was from his Manager "****" who again stated that the change was not accepted and they would not refund us any money. After further discussion during which he offered to lower the contract $250 for the misunderstanding, I of course did not agree and he phone hung up on me.Business response
03/24/2022
Business Response /* (1000, 5, 2022/03/22) */ Every homeowner has a ********** period to cancell there contracts. There was a miscommunication between our sales rep and our office. We apologisze for any inconvenience. ********** Energy Will issue a Check for a ***** ASAP. Consumer Response /* (2000, 7, 2022/03/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for providing assistance in resolving this problem for us.Initial Complaint
02/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
They keep calling and trying to give me an estimate, more than 12 times in the last 12 months, the last 4 times I have told them to please stop calling and they hang up right when I mention to stop calling. I do not want anymore calls from them!Business response
02/22/2022
Business Response /* (1000, 5, 2022/02/17) */ we will take ** ***** out of our call log . We apologise to ** ***** for any problems we might have caused. Consumer Response /* (2000, 7, 2022/02/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.