Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Vios Insurance Services has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Vios Insurance Services

      15333 Sherman Way Ste Y Van Nuys, CA 91406-4205

    • Vios Insurance Services

      12916 Sherman Way North Hollywood, CA 91605-4953

    • Vios Insurance Services

      139 N Maclay Ave San Fernando, CA 91340-2906

    Business ProfileforVios Insurance Services

    Insurance Agency
    Multi Location Business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Vios Insurance Services has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Vios Insurance Services

        15333 Sherman Way Ste Y Van Nuys, CA 91406-4205

      • Vios Insurance Services

        12916 Sherman Way North Hollywood, CA 91605-4953

      • Vios Insurance Services

        139 N Maclay Ave San Fernando, CA 91340-2906

      Location of This Business
      15333 Sherman Way Ste Y, Van Nuys, CA 91406-4205
      BBB File Opened:
      8/11/2022
      Years in Business:
      8
      Business Started:
      9/8/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/14/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      June 11, 2024 $280.00 Auto Insurance for my two vehicles The insurance company Vios Insurance Services submitted a fraudulent policy after I explained that the information they entered that I did advise them was incorrect and they still submitted the policy to be processed so they could obtain the charge of $280 They have not tried to resolve or fix their mistake; they were very rude when I questioned them about them submitting a fraudulent policy with inaccurate information. Also when asking for a refund they became very rude and would not issue me a refund it has now been 2 days going on 3 and I still have not received a full refund and they keep calling, texting, and emailing me to advise me that the policy that was fraudulently submitted with incorrect information was valid and I advised them no it was not because if I reported incorrect information in order to be able to process my policy and they found out they would cancel the policy, so the policy they submitted was in fact not valid because the information their employee took it upon themselves to enter without confirming was in fact wrong so there was no way the policy could be valid.

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Philos C

      1 star

      12/25/2023

      I am writing to formally lodge a complaint against Vios Insurance Services, an establishment that has left me thoroughly dissatisfied with their business practices. My experience with **** has been nothing short of a cautionary tale, and I believe it is imperative to bring their unscrupulous tactics to your attention.From the onset, Vios Insurance Services displayed a level of aggression and strong-armed salesmanship that is entirely unprofessional. Their representatives seemed more interested in pressuring me into purchasing their insurance products than genuinely addressing my concerns. The relentless pursuit and pushy behavior exhibited by their sales team were not only disconcerting but also bordered on harassment.What is particularly distressing is the apparent lack of transparency in their dealings. Vios Insurance Services employs tactics reminiscent of stereotypical used car salesmen, using high-pressure tactics to coerce individuals into making decisions without fully understanding the terms and conditions of the insurance policies. The emphasis on closing deals rather than providing comprehensive information is not only misleading but also undermines the trust that consumers should be able to place in an insurance provider.Furthermore, my attempts to seek clarification and resolve issues with Vios Insurance Services have been met with a disappointing lack of responsiveness. Communication breakdowns have been the norm rather than the exception, leaving me frustrated and uncertain about the terms of my coverage.It is disheartening to see a company like Vios Insurance Services, which should prioritize customer satisfaction and transparency, resorting to such unsavory tactics to gain business. This not only reflects poorly on their commitment to ethical business practices but also raises questions about the integrity of their services.I implore the Better Business Bureau to investigate Vios Insurance Services thoroughly and take appropriate action.

      Local BBB

      BBB of Los Angeles & Silicon Valley

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.