ComplaintsforVios Insurance Services

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  June 11, 2024 $280.00 Auto Insurance for my two vehicles The insurance company Vios Insurance Services submitted a fraudulent policy after I explained that the information they entered that I did advise them was incorrect and they still submitted the policy to be processed so they could obtain the charge of $280 They have not tried to resolve or fix their mistake; they were very rude when I questioned them about them submitting a fraudulent policy with inaccurate information. Also when asking for a refund they became very rude and would not issue me a refund it has now been 2 days going on 3 and I still have not received a full refund and they keep calling, texting, and emailing me to advise me that the policy that was fraudulently submitted with incorrect information was valid and I advised them no it was not because if I reported incorrect information in order to be able to process my policy and they found out they would cancel the policy, so the policy they submitted was in fact not valid because the information their employee took it upon themselves to enter without confirming was in fact wrong so there was no way the policy could be valid.

• Initial Complaint

  12/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I contacted vios insurance so that i could get a policy on a recently purchased vehicle that was just paid off. I previously had worked with vios to get a policy on my previous vehicle before the car broke down /caught fire. Due to 2 recent incidents (1. Car catching fire 2.car being broken into) , called VIOS specifying that while i was looking for a good rate, my main concern was to get covered for the 2 situations that I recently faced, to where I previously did not have coverage. I wanted to be protected against fire, collision and break-ins etc. On Dec 11th, I had an accident on the freeway due to my vehicle losing traction in the heavy rain. Upon being contacted by insurance, I was told that my vehicle was not covered for the accident. I contacted VIOS and they were adamant about my denying full-coverage. And while i did deny it, I denied it due to being led to believe that i was receiving that "middle-tier" plan that satisfied my desired price BUT covered me against the 2 pain points that I described about the incidents that I've faced in the past 5 months. I was NEVER given the advice "understand that if you are going with this lower price, you are NOT going to be covered for what you are asking". I was just sold on the lower price, without this advice, being led to believe that i was getting what i was asking for, per my anecdotes. We even spent time talking about a recent accident that the agent herself got into some weeks prior and how important it was to get the necessary coverage. I want this rectified as I did not get the product/service that I wanted given my absolute need to acquire a specific type of coverage. In hindsight, i wish the the agent was able to target my coverage need versus my price need, to therefore give me the best advice and admonish me against NOT getting full coverage. I wasn't explained this properly and now I am at a loss with vios not willing to acknowledge their negligence.

  Business response

  01/25/2023

  Business Response /* (1000, 8, 2023/01/06) */ Hello, We have received your request for assistance and reviewed your policy details as it pertains to your question. As we do with all clients, our process is to review with the customer the following details: all coverages available, mailing address, garaging address, number of vehicles, number of listed drivers, number of household members over age of 14, exclusions, restrictions, applicant certification, premium and fees, Including Billing Due dates. Ones you choose the coverage we issue the policy, these details were sent to you via adobe sign, reviewed and signed by you. By signing the documentation, you attested that you reviewed and verified that all information was correct.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩