ComplaintsforAuto Boutique
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Complaint Details
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Initial Complaint
08/30/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
- March 21 , 2022 date I purchased the vehicle in question which is a 2019 Red Honda Civic. - I gave 1500 $ for a down payment . & paid ***** so far because I am leasing the vehicle. - They committed to provide me a functioning vehicle , that isn't a safety hazard on wheels. - So I purchased the car from auto boutique & everything was fine so I thought. I got into a minor accident where a cone hit my bumper on May 4, 2022 . I called GEICO & everything was going to be through my insurance for the damages. I brought my car to Crash Champions June 1, 2022 & dropped it off to start repairs. June 27 , 2022 I had the car towed out of the facility because they called me & told me that they couldn't continue the repairs " due to extensive damage from an earlier problem " . I have pictures of damage that was documented. One big issue they " legally couldn't finish repairs " is the Crash Center in the car was zip tied together & not in its place. Meaning if the crash center was hit with just enough force from maybe a pit hole or something my air bag could blow. Took the car the Honda dealership they told me the vehicle had over ****** worth of damage & could not touch the vehicle. I brought the car back to Auto Boutique August 19, 2022 & spoke to a man named *** . I told him about my situation & he told me to bring the car back after he spoke to his bosses so they could help me. August 23,2022 I brought the physical car to the Boutique & spoke to a man named *** , he took one look at the car & told me they weren't taking it, so I left. Then we had a conversation over text messages of the conversation after I left. After that day I spoke on the phone with *** & I have a recording of that phone call as well . Basically they told me all they could do was take money off what I owed on the car because I didn't have my bumper on the vehicle. I explained I couldn't get the bumper back on & they said that's ask they could offer. I have voice recordings & videos.Initial Complaint
04/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid for the extended warranty on a used car I purchased at the end of December. Five weeks ago I called Auto Boutique to cancel this warranty and they gave me an email to send my information to. I promptly sent all my information to said email. I called back a week later, because I had not received any confirmation and they claimed that there was no email received, yet ***** says it was delivered successfully, so I restarted the process. I have since had to call back multiple times because the company I make payments to, ********************** said that Auto Boutique still had not sent them an email confirming my cancellation. Fast forward to today. I received a check in the mail from Auto Boutique yesterday for the remaining balance due, so I called ***************** again to finally cancel the account. They informed me that they still have not received any email from Auto Boutique confirming that my extended warranty has been cancelled, even after receiving the check confirming it. So I have called Auto Boutique thrice today trying to get this confirmation email sent to *****************, but they are claiming that it will not take 4 to 6 more weeks for that email to be sent. If that cancellation is not sent to ***************** in the next ten days then my credit score will be at risk, purely due to Auto Boutique's business practices. They have been passing ** around Customer Service for the past thirty minutes or so claiming that they are connecting me to the financial department, but every time it is just another Customer Service representative. It is to the point that this seems to be a system specifically designed to tease out one to two more payments from people who decided on paying for the extended warranty.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.