ComplaintsforKeyes Chevrolet

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The week of 3/25/-3/28/2024, I came across a 2014 Jeep Grand Cherokee Laredo being advertised on autotrader.com for $13,995 with 110K miles. ************* I did not get to save the listing or take a screenshot. 3/29 I called ***** of *** Nuys to ask about the vehicle which they said was still available so we decided to go. There we met with **** as our salesman. We test drove the car, it sounded great, had no lights on or any crazy damage. After negotiating for 4 hours with ****, we agreed to $450 a month for 36 months and then met **** in the finance office to sign paperwork. Here we learned the car was actually $14,500. The vehicle came with optional add ons which **** said were in fact not optional which in turn came out to a grand total of $31,997.60 with taxes, fees and interest, including our $5k down payment. Our payments would not be for 36 months but rather 48 months. We were not happy at all and **** said that it was because i was self employed and that he would have to jump through hoops trying to get a better deal for us. He said that we can always pay towards the principal of the amount financed to pay less interest. We agreed to sign the papers and that we would just work harder to pay it off sooner. We went home to review the papers and it went from 48 months to 60 months of financing. On 4/12 the car over heated. 4/13 we had it towed to the dealer. We did not hear from the dealer for 3 days and after various calls on 4/16, we finally heard back and they said the car was good. They said they flushed the cooling system but no paperwork shown. 4/19 **** called and said they did not calculate taxes correctly and we had to sign again. On our way on 4/23 the car over heated again and was towed to the dealer. 4/27 they called us to come in and we were told the car was irreparable. We had no choice but to lease a 2024 ***** CRV. Paid another $400 to lease it. 5/18 we got called to fix taxes again. We did not want to do business anymore but had no choice.

• Initial Complaint

  03/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On March 13, 2023 I took my car for a engine light and my car sat there for four days with just a diagnostic fee and found nothing wrong. Unfortunately as soon as I drove off I noticed a long crack in my windshield passenger side. Called and service advisor *** told me to bring it back in for his manager to see. His manager ****** then checked pictures from when I brought in the car and noticed there was no crack on windshield and said your right it wasnt like this. So he advised he had to tell his manger which is the general service manager *************************************. *********** was very rude and did not even want to speak with me. He was very discriminating just because I am a woman he wasnt trying to give none of his time to have a conversation with me and as he was saying he cant do anything because I drove off he was also walking away at the same time. A manager should be more respectful and just because I am a woman doesnt mean I cant have at least a nice conversation with the man. So I let him know k would get an attorney and he had the audacity to say that would be a good idea. I then asked ****** to check all the cameras that are obviously very noticeable where they delivered the car to me and I was told the video would not pick up my the windshield and would be impossible to notice. So what is the point of camera if they cant pick up any damages provided by their employees? This dealership is very unprofessional and discriminatory towards women alone with no man next to them so they can apparently get the respect they need from these men working in the service department. Especially ************************************* who was very rude and unprofessional for his position. Do not take your car for service there. It will be a nightmare for you if you do and might leave with damages to your car.

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased a used w/ ****************************************************************. We drive 5 miles or less a day. Shortly afterward purchase we noticed brakes making funny noises so attempted to get seen at Keyes Chevrolet to be told to go to Keyes ******* because of the parts. Due to short of staff at Keyes ******* took us a month to get a service appt. and at the appt were told the person who had the vehicle previously drove the car hard and the brake rotors needs to be resurfaced. Attempted to resolve the matter w/ Keyes Chevrolet to be made whole on this matter and no response. 4 telephone calls, messages, emails later and still no response. Escalated to ******* warranty and declined. Brakes and replacement of windshield wipers to the car is what we are requesting to be made whole. It is raining now and we have to add that as an expense and it is on the attachments with this complaint when the inspection was done by *******. Thee last time we replaced brakes on any of our cars was in 2007. Infact Keyes Chevrolet requested to purchase our previous vehicle due to shortage and they were extremely impressed on the condition we have kept the car this is how we ended up at the dealership.

• Initial Complaint

  06/03/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 2/14/22 I took in a 2017 Volt because it SHUT OFF WHILE I WAS DRIVING. On 2/15 at 2:38pm I received a text stating that the diagnosis is ready. I called at 3:37pm and ***** said the problem was the thermostat, it will be ready for pick up around noon the next day and my repair will be $835.88. On 2/16 10:01am I call to confirm my vehicle will be ready. ***** says there is a WARRANTY PART my vehicle requires and it will be ready around 2:00pm. At 12:12pm I get texted stating part is on back order and my vehicle will not be ready. I called at 12:36pm say that is not acceptable. ***** informs me that THERE IS NO KNOWN DATE WHEN MY VEHICLE WILL BE READY BUT IT IS WARRANTY WORK. I asked when was the part ordered and was informed it was ordered 2/15 at 3:55pm. I asked for a loaner vehicle. There are none but will be given 10% off. On 2/18 at 9:34am I spoke to ******************; He informs me to contact GM if I have a problem and will cover $160 and HANGS UP. I contact GM and******** is assigned to my claim. From 3/28 to 5/11 I requested to have the entire repair $835.88 paid for the lack of customer service, transparency, and keeping my vehicle until some unknown future date.********, passively aggressive left messages stating that when she reached out to the dealership, she spoke with******* and I was given the option for either 10% off ($105.43) or to have the part ($390.00) paid for and I "obvious" picked the 10%. When speaking to her I informed her she is being told inaccurate information and to review the invoices as they state what was communicated to me. More specifically on the last page of the invoice, there is an annotation that the part needs to be discounted $160.00 however the discount was not applied! When I last spoke to******** on May 11, 2022, she stated there would be no changes made to the invoice. I informed her that I am not satisfied with the lack of resolution and would be contacting the Better Business Bureau.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩