Customer ReviewsforSubaru Sherman Oaks

When we decided that we were ready to upgrade our Forester to the Ascent, I searched all over ******************* for the best price and trim/color combo. Subaru Sherman Oaks came in with the best price and probably the easiest car buying process I've ever had. A few highlights:- Upfront pricing with no dealer-added fees or accessories. While many dealers' salespeople make you haggle to get the best price and add required accessories or fees on top of the price, Subaru Sherman Oaks does neither. I worked with **** and ***** in internet sales and they came with their best, strongest offer right off the bat. Subaru Sherman Oaks' has a policy of no added dealer fees or accessories - the price is the price. They also allowed us to reserve the car during the week so that we could pick it up on the weekend, which was a huge plus.- Great pickup experience. They had our vehicle waiting for us when we arrived, and we were in and out in less than 3 hours. The dealership showroom definitely feels like a Subaru dealer with exposed beams and ample space for customers to view vehicles, accessory options, or wait for the next step in their purchase process.- Honest, straightforward employees. I always prefer buying cars from family dealers, so I was pleased to learn that Casa Cars and Subaru Sherman Oaks have been family owned since their inception. Each of the Subaru Sherman Oaks team that we interacted with were straightforward, friendly, and accommodating. Financing with ************************* (who you can thank for Subaru's Wilderness and Onyx trims!) was a breeze as he was transparent, knowledgeable, and kind.While Subaru Sherman Oaks is a bit of a drive for us, we'll definitely be returning for our future Subaru vehicle purchases.

Recently I was here to pick up a Subaru Impreza 2022 Limited that I ordered months ago. I planned on paying in cash which Zen, the salesman said was okay several times. I go to purchase the car, and the people in their financing department from Casa Cars (Casa Automotive Group) told me to get a cashiers check because it would be easier. I bank through a credit union and already visited the bank twice for this cash so I wasn't about to go step out and get a money order to make their day easier when it's their job to work with their customer. They realized I wasn't going to do that and began to count my money by hand. They claimed it was $200.00 short and demanded it from me right then, so I pulled it from my wallet and they added that to the final $31,000.00 cost. About a week goes by and I'm sent Subaru's survey about the dealership and my buying experience to which I was quite honest and nice about the rating. The following day of me sending this survey back, Casa Cars sends me a check in the mail for $200.00 and it says "refund over payment." No, we're sorry for this happening letter, no phone call, email, text, nothing of them admitting to doing their job wrong. I cannot believe a dealership's financing department has less math skills than a fifth grader. In addition to that, I honestly couldn't believe they didn't have a money counter. You have a dealership in Sherman Oaks, and can't afford a money counter? Pathetic. Pathetic salesmen and women, and very incompetent staff that shouldn't have jobs in financing if they don't know how to count to begin with. All they have to do is literally print papers and try to sell me more stuff on the car, which they failed to do because they couldn't even count correctly after it was counted twice by two different people. I'll never recommend this dealership to a soul, it was the most ridiculous car buying experience I've ever had.