ComplaintsforAdvanced Media Corporation

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered 250 stickers from 48Hour Print and paid extra for a 1 Day transit. With their guaranteed 48-hour turnaround time, my Monday order would be delivering to my house on Wednesday. This was noted as the estimated shipping time. On Wednesday, I was notified that the order would be a day late, making what I ordered unusable as they were specifically for a time-sensitive event. I paid $60+ in shipping to ensure the delivery would be on Wednesday May 10, not Thursday May 11. I was not notified of the production delay until the day it was supposed to arrive. Based on tracking information, by Wednesday night, the stickers were still in the facility. I contacted customer support to get the delivery expedited as it is still with them, but I was told that was not possible. I then asked for a full refund on the shipping s it was not what I paid for. I was told that was not possible because the production was delayed, not the shipping. However, the production delay was never communicated to me in any way. I was only offered a 20% discount on the production cost or credits to another order or if I wanted a full refund, I could just refuse the order when it got delivered. I now have nothing for my event and paid for rush shipping to ensure an early delivery date and fast turnaround - a guarantee on their website. I got neither.

• Initial Complaint

  12/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order on Nov 25th for a file with a delivery date was Dec. 1. I submitted my file on Nov 25th shortly after the email request. I received a response regarding additional information on Nov 28th about the proof (1 business day, 3 calendar days) and responded within the hour with the required information. I requested a slight size revision. I did not receive another response until Dec 1 (2 business days) asking to approve the final proof. The delivery date has shifted, 6 days beyond the expected delivery date. Because of the delay in revision of the proof, the file did not get into production until Dec 2nd. I selected this company because of their fast turnaround, however, with the several business day lag time, the print is not able to be delivered on time. The time frame of 48hours is misleading and should be revised as it is not accurate. I have yet to receive my product and require it for an event tomorrow.

  Business response

  12/22/2022

  We are sorry for any delays the customer feels we caused.
  
  Printing turnaround time begins after we have received your print-ready files and approval for your proof.
  There are options for printing time, the printing time you chose was 3 days printing, and the movement of the order will depend on there being no issues with your file and the date and time the proof was approved.
  
  The order was placed on 11/28 and went for proofing, the file was rejected due to a size discrepancy. Another file was uploaded and noted to have poor image quality with distortions but a proof was sent. That proof was disapproved by the customer on the 29th and customer asked us to make a change to their file. Prepress does not make changes to files, we send them over to a file specialist which caused a delay. A new proof was sent on 12/1 and approved. The order was printed and shipped on the 5th. We do not include weekends in production times.
  
  Accounting has stated that a chargeback was received on the order from the customer and they have treated the chargeback as a refund.

• Initial Complaint

  10/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  The date of the transaction was October 19, 2022. The Order #********. I paid $111 for what I thought was going to be 250 notepads as they had advertised on google. When they arrived, it was 10-4x6 notepads with 25 pages each. So the 250 was PAGES not notepads. Would I have spent that much money for 10 little notepads? absolutely not!!! When I contacted them, they said that it was my fault, of course. Their phone number is*************. Thank you.

• Initial Complaint

  04/12/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Placed an order March 17, 2022. I cancelled the order March 20, 2022. I received an email March 21, 2022 stating it would take 7-10 business days for a refund. It has now been 17 business days with no refund. I have had email correspondence and phone calls with customer service. They have been very deceptive in their practices and claim they attempted to return my funds to my card and banking institution. My bank states it has received no credit amount or attempted return of my funds. They refuse to return my funds to my account or send me a check for the return amount of $224.01 that was charged and paid for their service of a retractable photo banner. I have spoken with or received correspondence from ********** *****, ****, and **************** of the customer service dept. They refuse to return my funds and state I need to dispute the charge with my financial institution.

  Business response

  06/08/2022

  Business Response /* (1000, 5, 2022/04/27) */ Contact Name and Title: Shelly Beers, CS OPS Contact Phone: ********** Contact Email: *************************** We tried to issue the refund several times, but their bank declined it. Therefore, we were to advise the customer to file a chargeback then we will approve once we receive the notification from the bank Copy of the declines from their bank is attached. Consumer Response /* (3000, 7, 2022/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have had several contacts with this business's customer service department to no avail. I placed an order, I then cancelled that order in a timely manner and requested a refund. I was told that I would receive a refund in approximately 7 business days. Bottom line, it is now 2 months later, I have never received a refund of my $224.01. My financial institution has never received, nor has any record of any return of funds to my account in that amount or from this business. I am sorry, but to me, this is not only unsatisfactory, but is dishonest business practice.

• Initial Complaint

  02/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On *** *** ***** placed an order for 2 36x92 banners that costs ******** I submitted my artwork and requested proofs prior to print. I received an email the same day with a link for me to review my proof. I carefully reviewed the email and proof approval page and design and everything looked as good as the artwork I provided. My order was processed and shipped to me on 1/23/2022. I immediately checked the product quality and was very displeased. The print did not resemble the quality of the artwork reviewed on the proof. I contacted the company multiple times and spoke with 3 different representatives (phone and email). One rep shared in email that they would not do anything but provide $100 credit because I approved the proof. I explained to them several times that they needed to either refund my money and I would return the items or reprint at high quality. I called and spoke with another rep on Jan 24, 2022 for 21 minutes and reached an agreement that my banners would be reprinted but I needed to provide a high resolution artwork file. She also mentioned that my file was being updated. After receiving a higher resolution file as directed, I attempted to upload on their website but was unable to do so. I called again for assistance. A new rep answered and said that I couldn't get my banners reprinted. I asked her to review my file from my previous call on the 24th. The rep said I didn't talk to anyone because no message was in my file. So I screenshot my call record as evidence. She refused to assist. I asked for a manager but none was available. I sent another complaint via email. I received an email on 2/1 from a manager ******** ****** at 3:16pm. I replied to her email at 7:35 but never heard back or received resolution.

  Business response

  03/08/2022

  Business Response /* (1000, 8, 2022/03/02) */ I have reviewed the customer's file and proof they received. There are clear notes from our pre-press department regarding the image issue per below. Per our notes, the customer stated that he did not overlook the warning about the poor graphics. No new file was received from customer and the original proof was approved as is. OUTSTANDING ISSUES The artwork image is not sharp. REPAIRS MADE We enlarged your artwork to match the size that was selected in your order. (This reduces the resolution of your artwork.) Your file contains RGB color elements, which we converted to CMYK for color accuracy. This helps reflect the true colors of your artwork in our proof once your project is printed. RECOMMENDED NEXT STEPS Confirm the size adjustment. The artwork image is not sharp. Upload a new artwork with at least 300 dpi resolution. But if the quality of the existing artwork is acceptable, please approve the proof I can see in the proof that the images became more grainy, less sharp. The original file is very low resolution even though it may look great as a small photo, when blown up 200% it will get more pixelated and grainy as we stated in the notes with the proof. As far as reprinting the banner, we cannot with the existing file, the quality cannot be improved. Since we did notify the customer of the poor quality file, we can offer to reprint with a high resolution file at a 50% discount as a courtesy. Thank you Consumer Response /* (2000, 10, 2022/03/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept the new high resolution replacement banners at 50% off my original cost. My cost for replacement should be $218.48. I will send new file. I need information on how to place the order to obtain discount and confirmation of print quality prior to approval / printing. I also recommend this company consider changing its policy and provide a picture sample of what the print will look like and just an ambiguous statement "Image is not sharp".

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩