Business ProfileforCrystal Bar Soap

I've been buying from this company for over 4 years. Recently I had a package (ORDER NO. ******) that was not delivered to my address (roughly 6 days ago). My usual/only **** ******* confirmed that they never received a package for me, and I confirmed it with him that very day of the alleged delivery. I've attempted to reach out to this company for 6 days now, both in their alleged 'customer service' email and on social media. I've been consistently ignored with no help provided whatsoever. I recently ********** via their Website that their only help they will provide on a matter like this is 'helping a customer file a **** package ************ this a ***** The insurance on a package is filed in benefit of the company NOT the customer. What shady sort of service is this? Allegedly this company is notorious for doing this to their customers..which is disgusting. No business should operate this way and I find it fair letting others know about my experience with them. So they can question who they are giving their money to. Not only am I not buying from them ever again, but I will make sure that the people I've turned onto this brand..stop buying from them as well. The people that keep you in business are your ************** would you ignore them? Was the $25 order value really worth losing 4 years of business with each other? ALSO - I find it funny that they can run sponsored ads on ****************** ****** cost ****** but cannot properly refund customers or respond to them. There is no customer service with this company. There is no fair/proper protocol for issues like this for their customers. They only want your money, they do not want you to have a good experience with them.