ComplaintsforVeteran Nation

• Initial Complaint

  02/16/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I ordered an Honor Guard specific logo in January. Received the shirt and it ran very small. I sent in a request for a return and a larger size. I did not request any money back. It took 10 days for a response, then another 4 days for them to @request photos of the shirt I received. Its been over a week since then with absolutely zero resolution. Never ever order from them.

• Initial Complaint

  09/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was charged on my bank card $82.40 September 26, 2022 for something I have no idea about. I believe this is fraud. I want a resolution to this immediately- no automated response, but one by a person. Refund to my debit card immediately

• Initial Complaint

  07/05/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a coat and never got it!!!? They took my money $79.00 And I got nothing!!!!

  Business response

  08/09/2022

  Business Response /* (1000, 8, 2022/07/26) */ We are extremely sorry for the inconvenience caused to you. We understand that waiting in this situation is very uncomfortable for you. We still produce your order by the time scheduled and sent it in due time. However, the delay was brought on by a mistake in the shipping procedure, it appears that the shipment was lost in transit. We know it's very troublesome for you. Please get in touch with us right away to take care of this issue, or delete this claim so we can give you a refund. Finally, we apologize for the inconvenience you have experienced. This is beyond my control and I'm still helping you run out of abilities. Thank you for your understanding!

• Initial Complaint

  04/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered a jacket from Veterans Nation. On the breast they were to place my rate and rating badge for a *******************************. The first jacket had an error on it. Three stars over the eagle instead of two stars - one star over each extended wing tip of the eagle. I took a picture of the error and sent it to them. They sent me a second jacket with the same error. I sent them a picture of my **** uniform sleeve so they could get it right, plus I sent them a picture form a page in the Blue Jackets Manual, plus a picture of both jacket errors on the same picture. I also provided my telephone number so someone from the company could call me to discuss the issue. Nobody has called me. Today I got the third jacket with the same error as the first two jackets. Clearly quality control is not in the company lexicon nor can they follow directions. I am at my wits end. I can't find a telephone number for the company to call them direct. This is very frustrating. It's ;ike they don't care about their customers or their business. My email address is ********************* Thank you.

  Business response

  05/27/2022

  Business Response /* (1000, 8, 2022/05/09) */ Hi ******* We deeply regret this inconvenience and that your experience did not meet your expectations. First, our process for resolving a problem requires proof of the problem from the customer, and our team has requested an image of three incorrect jackets from you; however, you may not have received it, which will take a long time to resolve. Second, we discovered that our system encountered an error while processing your order, and they were unable to convert the correct design on three jackets. We only discovered it when we arrived at our facility. In this case, we remade the correct bagde and are currently producing a new jacket for you. Make certain that the replacement is suitable for you. If the replacement does not match your design, we will refund back to you 100%. Be assured that we will get back to you when the order shipped out. Thank you for your patient and understanding!

• Initial Complaint

  12/06/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In error I made a double purchase for one item when I was going through my packages I found my error and wanted to return one of the items I was told that I only had 12 hours after the purchase to return. They so "nicely" told me that if it was returned they would have to dispose of it and just keep it ... Obviously I can't use two and I'm now out 69.99 I feel this is totally unacceptable and cant figure why they can't handle returns like most other establishment s

  Business response

  01/13/2022

  Business Response /* (1000, 5, 2021/12/15) */ Hi ******, First of all, we are deeply sorry to hear about your negative experience with our brand, and your frustration is completely understandable. I discovered that you placed both orders in October and sent the return request on December 2nd. Our modification and cancellation within 24 hours, as well as your request over time. We are unable to assist you with your return because all of our return shipments are discarded because these are customized products, and we have also noted it on our store about the time modification and cancellation. You can find more information at: https://veterannations.freshdesk.com/support/solutions/articles/******************************************** Furthermore, both items were delivered on November 2nd and 5th, and after one month. We are unable to assist you because that is against our policy. I believe BBB will understand this case, as evidenced by the attached screenshot of your email. The best solution we can provide is to provide a 20% discount code in exchange for you keeping your order. Please contact us if you agree with my suggestion. Thank you for your understanding. Consumer Response /* (2000, 7, 2021/12/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  08/24/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered two proud Airforce parent shirts for my parents. I had to modify my order , due to my own error i clicked the wrong description for one of the shirts ( i wanted one mom and one dad) i submitted a request. They got it wrong still, then i submitted another request. ***** himself reached out to me to confirm the new changes 8/12/21. I confirmed yes, that is correct. Ever since then, I have not heard a thing. They already took my money but haven't confirmed a thing. It has been approx 14 days now. This is absolutely ridiculous. I am leaving for the Airforce in less than a month and I wanted my parents to have a special shirt. It's not that hard to do your job. I am extremely irritated with this company.

  Business response

  09/22/2021

  Business Response /* (1000, 5, 2021/09/09) */ Hi ******, First of all, thanks for your patience for a long time. We are sincerely sorry your order is taking longer than expected. We understand when you make a purchase you expect to receive your product in a timely manner but it is delayed due to the impact of COVID-19 and increased order volumes, high demand products may take longer than usual to ship. I checked your order was delivered on Sep 7th. Here is your tracking number link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX Could you please check them again? Looking forward to hearing from you soon. Again, we are very sorry to let you down, but this is an unexpected issue in the COVID-19 time. Thank you for your understanding.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩