ComplaintsforAppliedVR
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
They owe me $230 dollars for a study I did with them and have told me every day this week my payment was dispersed yet it's still on hold , they have claimed issues the last two days but refuse to manually go in and send the payment. I did my part now I would like paid !Business response
11/08/2022
Business Response /* (1000, 8, 2022/10/20) */ We reviewed the reported issue and have confirmed that the correct payment was issued to the PayPal account designated by the consumer. As we have communicated to the consumer, any further troubleshooting must be directed to PayPal. Consumer Response /* (3000, 10, 2022/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They absolutely did not send it to the PayPal linked to my account they sent it to a different PayPal which I can prove through the emails they have sent me admitting it wasn't the PayPal I linked ! And the account they are claiming it was sent to was linked to an old number and no longer useable which is why I unlinked it way before time for payments and linked the correct one and also confirmed by email with them the PayPal I had linked . Because that account was in my grandfather ls name who is no longer with us paypal can not give me access since the number linked to it has been disconnected! As I have told them over and over ! They are simply trying not to pay me for the study I participated in .Initial Complaint
07/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
*Complainant signed consent form on ******** to enter a study lasting 8 weeks with various online surveys to be completed. The 8 week end date of the program ended ********** *A *************** unit was used in the study and returned via ***** tracking #XXXXXXXXXXXX and received by company representative ********* on ********** *Expected compensation was promised to be processed and delivered in 3-5 business days which on the longer end of time was supposed to occur on ********** *Company did not fulfill terms of compensation agreement. *Company does not return phone messages and does not properly reply to communications *Expected outcome is immediate payment of ****Initial Complaint
07/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I signed up for a vr study and i was doing good and everything. I was eligible for the study then after i did everything provided them all my personal information and a picture of my id they tell me someone else made another account and that account wasn't eligible. I have legal proof i did not make that account my whole wallet was stolen they then rejected me because they swear i made the other account but i didn't so now they will not allow me to finish the study they refuse to delete all my personal information i don't appreciate them rejecting me from the study because of fraud / theft i wanted to finish the study because ************************** from everyday i felt this was the perfect thing to help me find away ***************** or anything they called me today and said they can't do anything even with legal proof that i didn't make the account the name didn't match the number didn't match . Absolutely nothing matched but They email me and texted me saying they was shipping my vr I'm just want to finish the survey and get my vr because i really suffer**************************** want to find away to manage itBusiness response
08/26/2022
Business Response /* (1000, 8, 2022/08/12) */ The issue raised by the complainant does not concern a sale or proposed sale of any goods or services. Rather, it concerns voluntary enrollment in a clinical trial, which is subject to stringent qualifications and requirements to ensure the scientific validity of the trial. To enroll in a clinical trial, a potential research subject can create an account and undergo a screening process, which is subject to an eligibility criteria review. An investigator has the sole discretion to refuse a participant or withdraw them from a trial if non-compliance is suspected based on objective evidence that could seriously affect the validity of the trial results. Failure to have all potential research subjects meet the minimum enrollment criteria could seriously compromise the scientific validity and findings from the clinical trial. With respect to enrollment in our clinical trial, the complainant created an initial account ("Account 1") and began the prescreening surveys to determine if she qualified for the clinical trial. Through this screening process, we determined that the complainant did not meet the criteria to enroll in the clinical trial on July 9, 2022. In accordance with our******************************************** approved protocol, the complainant was automatically a screen failure from the study through a standardized screening process. The next day, on July 10, 2022, a second account ("Account 2") was created to enroll in the clinical trial. Account 2 had the same name, zip code, date of birth, and time zones as Account 1, although certain details, like emails and phone number were slightly different. Based on our internal review and discussions with the complainant, we determined that Account 2 was the same as Account 1. Because Account 1 was a screen failure, Account 2 was discontinued from the study consistent with our internal protocols. Account 2 was notified via email on July 14, 2022 that the research team was made aware of their initial screen failure account and therefore they were ineligible to continue in the study. On this same day, the complainant asked us to not contact her anymore. After this request was made, no one from the research team contacted her and forwarded this situation to the clinical team for further evaluation. After further review, we confirm that our internal protocols and procedures were followed appropriately.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.