Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
First week of November I received my 2 pair order of "Walk Fit" insoles. Along with the order some Be-Flexible pills were sent. Why, I do not know, I did not ask for any. A week or so later a bottle of 30 BeFlexible arrived. I did not ask for these either. December 23 I received yet another bottle of 30 pills with a demand payment of $43.09.January 03, 2023 @ 12:45 am, Pacific I called ************ and spoke with a person who has a heavy latino accent. I told him I was receiving these pills I never ordered and please stop. I was placed on hold and I started to believe this was a "scam" and hung up.This evening I looked up the company listed on the letterhead of the bill and found they are a subscriber to the BBB.My complaint is, I've been scammed.Business response
01/30/2023
We thank you for forwarding ******************** complaint to our attention. According to our records, **************** order the Walkfit shoe inserts and was offered a 30 day free trial of the Beflexible supplements, with the option to cancel within 30 days to avoid being charge. We are sorry that **************** was not aware of the offer and was billed for a 2 month supply. We have since cancelled the offer and issued a full refund for $86.18 back to his account.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.