ComplaintsforRain Technologies Inc.
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Complaint Details
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Initial Complaint
09/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The rain app gives you access to your paycheck early, I have been working with the same company for over a year, now all of sudden the app is not giving us our money on time, I have not eaten in like 3 days because I have not received the funds I'm suppose to and use to.Business response
09/20/2023
On behalf of Rain Technologies Inc., please accept this response and explanation as Rain's submission in response to the original complaint.
Upon receipt of the original complaint and following further review of information relating to this issue, Rain has determined that
1. The issue this individual has referenced was due to a temporary systems outage related to their software implementation between them and Rain that has since been remediated
2. Rain does in fact give access to an employee's paycheck early, dependent on proper data received that is sent by their employer. Rain is not a compulsory benefit, but rather an option that employees can leverage if needed.
3. If a user does not have access to ********************, their paycheck is not impacted in any sense. They will receive all wages owed on their standing and regular paydate rather than taking a withdrawal through the Rain app.
The above reference temporary systems outage is resolved as confirmed by this individual's access being restored and able to withdraw earned wages again.
Rain has backup systems in place to process consumers' requests. Nevertheless, Rain will continue to work with its service providers to ensure the automated systems do not present gaps in honoring users' requests. Apart from this complaint, Rain has not received any complaint from any other individual at this organization indicating inability to access the Rain app.
If you have any questions or further concerns, please do not hesitate to reach out.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.