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Snapchat Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Snapchat Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Snapchat Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 1,003 total complaints in the last 3 years.
    • 202 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had my Snapchat account for over 10 years and Snapchat let the girl whos been harassing me abuse my account. Get it locked while she typed in my phone and reported on her account. Not to mention we have a f****** constitution and theres something called freedom of speech. My century old Snapchat account gets banned for saying anything while Snapchat allows prostitution. But if you say anything youre banned and the whores are allowed to operate with no punishment. Meanwhile law abiding, tax paying normal citizens if we walk a line and slip just for a second BANNED without warning without ever doing anything on Snapchat wrong!!! Meanwhile Snapchat is allowing prostitutes to conduct illegal activities!!!

    • Initial Complaint

      Date:04/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Regarding Wrongful Account Lock Urgent Resolution Needed Dear Snapchat Support,I am writing to formally dispute the wrongful locking of my Snapchat account (@lizbeth_sum). I have been using Snapchat in full compliance with its terms of service, yet my account was locked on February 21, 2025, due to false reports from a couple of people. This reports were totally false and done out of spite for me and not because I violated any rules.I have already attempted to resolve this by sending multiple emails, submitting several requests, and reaching out via *******, but I have not received a satisfactory response. I have also sent multiple emails and requests with evidence that my account was wrongfully reported. Additionally, my IP address has been banned, preventing me from logging into any account or creating a new one.I strongly believe this was a mistake, as I have not violated any Snapchat policies. I respectfully request a manual review of my account to confirm that no spam activity occurred.This situation has severely affected me, as this account was used for business purposes. The loss of access has resulted in financial and emotional distress, making this an urgent matter.I kindly request that my account be reviewed and reinstated immediately. I have attached any necessary supporting documents for your review.Please look into this matter and provide a resolution as soon as possible. I appreciate your prompt attention to this issue.Thank ********: ********* ********* Anjolaoluwa Email: **************************** Snapchat Username: lizbeth_sum Phone Number: **************

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to delete my personal account with them. Evertime I do it tells me I need to wait 48 hrs. There was a recent CONGRESSIONAL law passed that makes it illegal for *** companies to do this. They have to make it as easy to delete your account as it is to sign up for it. That's all I want is for the account to be deleted.

    • Initial Complaint

      Date:03/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Snapchat + for $29.99 on March 9th and Snapchat suspended my account. I am simply seeking a full refund of $29.99. Respectfully, **** ******

    • Initial Complaint

      Date:03/21/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company: Snap Inc. (Snapchat)Complaint Type: Consumer Service/Account Issue I am filing this complaint because my Snapchat account was unfairly terminated despite my belief that I did nothing wrong. Ive had many years of memories and connections associated with this account. I have repeatedly reached out to Snapchat support via email and ******* but have not received a satisfactory resolution.Snapchat has informed me that my account no longer exists, but I did not violate any of their Terms of Service or Community Guidelines. I am deeply disappointed with how my case has been handled and feel like my account was terminated without proper review.I would appreciate it if a more thorough review could be conducted by a real person, as this account was very meaningful to me. I am requesting that Snapchat reexamine the decision and restore my account if possible.

    • Initial Complaint

      Date:03/21/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Snapchat banned my account thezenithgirl while I had ads running. My ads did not follow their terms of service. However, now I can not get into my account to stop the ads running and they will not delete my account so they keep charging me with no way for me to stop the charges. They provide no customer service number that leads to a human being to resolve.

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Snapchat refuses to allow me to delete my account permanently and have my information destroyed.The link to delete an account is so deeply buried, one must search for it on Google.Once Im at the link to delete my account, Ive entered my EXACT credentials that I just used to log in a few minutes before, Snapchat prompts an error making me wait for 72 hours before trying again to delete my account.On my second attempt, the exact same thing happened.

    • Initial Complaint

      Date:03/18/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am filing this complaint against Snap Inc. regarding the wrongful banning of my Snapchat account, @*************. My account was suddenly banned without any valid explanation, despite my adherence to Snapchats Community Guidelines.I have repeatedly attempted to appeal this decision through Snapchats official support channels, including their online appeal form and email support. However, I have not received a proper response or resolution. This has caused significant frustration, as I rely on Snapchat to stay connected with friends and for my mental well-being.I am requesting that Snapchat provide a clear explanation for the ban and a fair review of my case. If no legitimate violation occurred, I ask that my account be reinstated. I would appreciate BBBs assistance in resolving this matter, as Snapchat has been unresponsive to my direct inquiries.Thank you for your time and consideration. I look forward to your ************* regards,***** ********

    • Initial Complaint

      Date:03/16/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I am writing to file a complaint against Snapchat regarding an unfair device ban that was placed on my account after it was hacked. I did not engage in any activity that violated Snapchats guidelines; my account was compromised by unauthorized **************** are the details of my situation:My Snapchat account was hacked without my knowledge.The hacker used my account in a way that violated Snapchats terms, which I did not authorize.I lost access to my account, and when I attempted to regain control, I discovered that my device had been banned.I have since taken all necessary steps to secure my account by reporting the issue to Snapchats support team.Despite this, the device ban remains in place, and I am unable to use Snapchat on my current device. This has caused significant inconvenience, as I rely on Snapchat for personal communication. I am requesting that Snapchat review my case, as the actions that led to the ban were out of my control, and I did not violate any of their policies.I kindly ask that Snapchat lift the device ban and allow me to access my account on my device again. I would appreciate a prompt response to resolve this matter.Thank you for your attention to this issue.

    • Initial Complaint

      Date:03/13/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Snapchat account has been locked for no reason it was just temporarily locked and today it logged me out and there's no option to appeal i didn't do anything after the first time. Please unlock my account

    Snapchat Inc. is NOT a BBB Accredited Business.

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