ComplaintsforGreen Flower Media

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  i took a class with them and after i paid i couldnt get access to the class,

• Initial Complaint

  03/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 1/3/2023, I enrolled in an a course advertised as asynchronous. My understanding of asynchronous learning is it allows you to learn on your own schedule, within a certain timeframe. This is the ONLY reason I enrolled. I paid the $2250 for the course on 1/3/23 only to find out what was advertised as asynchronous was not true. I completed 2/3 of the course to now find out I have to wait until 5/1 to complete what I started. I reached out to see if I could “unlock” the next course and I was told no. This is a false representation of what was advertised, had I known ahead of time I would have to WAIT at any time to finish the course I would have never enrolled. I was duped into making the purchase and would really appreciate my money back.

• Initial Complaint

  08/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In May I paid $3K for a certification training scheduled for 9/19 and 9/20 (with a final exam on 10/14). Every week since January, Greenflower has touted all over the internet about how "slots are filling fast" and enrollment would close on 07/01. On 6/24, I re-confirmed my dates with them. They would have already known at that point that the enrollment count was too low to warrant holding a training on those dates, but didn't bother to mention it to me. So I made travel and child care arrangements based on those dates. 07/01 and they closed enrollment and claimed to be "sold out for 2022." On 08/10, I received an e-mail that they will cancel the training on 09/19 and /20 due to low interest, and that I needed to reschedule. Explaining that I would lose hundreds of dollars in non-refundable hotel deposits and flight change fees, I requested a refund with the intent to reschedule for next year. My exam on 10/14 is their last day, and I can now no longer complete the prerequisite training for that exam. Their flippant response was that they wouldn't issue a refund, and that I could reschedule for 9/12 and 9/13 (which I'm not able to do), or wait until January to rebook for 2023. I'm concerned that the 2023 training won't take place at all, or if it does it will be at a much lower price than what I've paid for it. Now they've backpaddled like clowns and reopened enrollment for 2022 (not for the dates that *I* paid for, though.) They could have easily left enrollment open instead of closing it on 07/01, but they instead chose to give a false impression of high demand/low supply. They could have easily notified me on 07/01 that they wouldn't honor my dates, but instead chose to wait 6 more weeks to do so. Even if I were willing to wait until 2023 to see a return on my thousands of dollars, it'd still probably be in vain, since their practice is to wait until the very last minute to tell people that the dates they've paid for and planned around are not even available.

  Business response

  08/26/2022

  The Ganjier Certification Program has an annual enrollment window.  The date that enrollment will close is announced in advance of the closing.  For 2022, it was announced that enrollment would close on July 1st, 2022.  On July 1st, 2022 enrollment was closed and has not been reopened.  The enrollment portal on our website at Ganjier.com is and has been, closed since July 1st, 2022.

  
  

  Once a student has enrolled into and fully completed payment for our Full Certification Pathway, based on availability, the student is permitted access to book their in-person training and exam dates.   

  
  

  In-person training and exam dates for 2022 were made available for booking since February of 2022.  In-person trainings and exams for 2022 have been scheduled and held monthly since April of this year and will continue to be held through October.  All in-person training and exam dates are available to qualifying students on a first-come, first-served basis.

  
  

  In order to maintain the quality of the instruction during our in-person training sessions, we include a minimum of FOUR instructors and have a maximum capacity of TWENTY students per session.  Because of this ratio, we incur significant expenses to conduct our training sessions.  If a sufficient number of students are not booked for a specific training session, it is not economically sustainable for us to conduct the session.  For clarity and transparency on this specific point, article NINE of our Terms and Conditions states:

  
  

  9. Right to Cancel: Green Flower reserves the right to cancel any course, live training session, or examination if insufficient applications for enrollment are received. In the event that Green Flower must cancel any course, live training session, or examination, it will give applicants a minimum of 21 days notice prior to the scheduled commencement of the course in which the applicant is enrolled.

  
  

  Each and every student is required to acknowledge these Terms and Conditions prior to enrollment, and prior to payment.

  
  

  While Ms. R******* would have liked to have been notified sooner of the date cancellation, in our experience, many students wait until the final moments before committing to booking their date(s).  Therefore, in an effort to serve our student’s best interest by looking to avoid canceling ANY dates, we allow the opportunity for the dates to be booked.  Since we had just closed enrollment on July 1st, it was our responsibility to provide some opportunity for our newest enrolled students to book the dates that were available for the remainder of the year.  

  
  

  Unfortunately, we did not secure sufficient bookings for the dates that Ms. R******* had booked.  On August 10th, Ms. R******* was notified THIRTY NINE days in advance that the in-person training session that she had booked for 9/19-20 was canceled.  This notification was provided to Ms. R******* nearly double the minimum days required by and outlined in the Terms and Conditions.

  
  

  Alternate dates of in-person training and exams in 2022 were offered to Ms. R*******.  She was additionally informed that our 2023 training and exam dates would be published for booking in January of 2023.

  
  

  Ms. R*******’s purported concern that pricing will be lowered and/or that we will not offer in-person training and exams during 2023 have absolutely ZERO foundation.  The fact is, we have ALREADY announced that our prices will INCREASE for our next enrollment.  Additionally, we already have many enrolled students (some from our 2021 enrollment) who have not completed their in-person training or exams.  Contrary to Ms. R*******’s concerns, we are fully and completely committed to honoring our obligation to each and every student enrolled in our Certification program.  Coupled with the fact that our enrollment has grown year over year along with our glowing reputation backed by literally hundreds of student testimonials and endorsements, her concerns are genuinely unfounded.

  
  

  On a final note, we’ve included the communications between our Program Manager and Ms. R******* to demonstrate her gross mischaracterization of our response to her refund request as being “flippant”:

  Customer response

  09/02/2022

  
  
  I am rejecting this response because:
  Order numbers are 3278 and 3263.  
  Regards,
  
  ******* R*******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  06/30/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I took the Cannabis agriculture Horiculture class in November. The class ended in April and we where promised access to a network of employers looking to hire specifically people that took their class. I was supposed to get a diploma mailed to me and I have received nothing but email after email stating that they will look in to it. I am asking that BBB help me get my transcripts and my diploma.

• Initial Complaint

  03/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was trying to get marijuana certification but I was charged more than usual. The first charge of $300 was on 1/27/22 and this charge was valid. But I haven’t started the course and charged me another $449 on 3/10/22, this charge was unfair since I haven’t started this course and I wasn’t notified this would happen. I called both unm continuing education as well and they told me to wait for a response from them but it has been 3 days and the phone said wait 48 hours.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩