ComplaintsforVentura County Credit Union - Ventura

• Initial Complaint

  12/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  There appears to be a discrepancy in the reporting of late payments on my credit, and it's a matter of personal concern. This issue is having a substantial impact on my credit score, creating difficulties in obtaining loans or securing favorable interest rates. The current situation is directly influencing my financial well-being. Remove the late payment remark and accurately update it to reflect on-time payments.

  

  Business response

  12/20/2023

  In review of the member's account, according to our collections department this account is being accurately reported and no corrections need to be made. 

• Initial Complaint

  09/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This Bank failed to research fraud on my account, never sent a replacement card for the one lost. Removed all credit and reported to credit agencies for an outstanding unpaid debt. Credit score has fallen 150 points! And continues to fall each month because the bank system will not even allow me to make a payment and shows an error so they continue to post late payment for an anonymous debt seeing they have me at $0 credit. They call me monthly so they can transfer the funds. Yes I am still paying but they are making it as difficult as possible with not one representative that can explain WHY! A month later and still no call. How is it acceptable to continue to ruin my credit saying I'm not paying this bill and my credit dropping each month due to this bank saying I had $0 credit but somehow owe on a bill. And a system that won't allow me to make a payment because that same system says I have $0 credit with this Bank!!!!! A copy of this will be posted on BBB today I have pictures but the system says low memory when trying to upload

  

  Business response

  09/25/2023

  Per Federal Regulation E, Members have up to 2 months from their statement date to dispute any transactions. There are no notes on the member’s account or with our card processor indicating the member attempted to dispute any transactions within this timeframe. The charge the member has tried to dispute is from December 2021 (this is well outside the 2 months). Collections has reviewed all of the credit reporting on the account, and all is accurate according to our records. Also our notes indicate the member is aware this line is closed and they need to pay the outstanding balance. 

  Customer response

  09/25/2023

  
  
  Complaint: 20651142
  
  I am rejecting this response because: The bank was contacted when the charge accrued. To my knowledge it was taken care of. After getting a phone call for a late payment recently I was told that No it was not removed and was still on my account. The last time I used the card was for an overseas flight and was lost in Boston airport on my return trip. The lost card was reported and there was No response to the lost card or a new one being sent. And why remove the credit limit and continue to lower my credit score when I can not even use the online account to pay the bill?  You are still marking me with late payments KNOWING YOU WILL NOT ALLOW ME TO MAKE AN ON TIME PAYMENT!! This is supposed to be a bank and you have shown 0 respect for me, my credit, or my willingness to make attempts to correct this situation as I have been continuing to pay not just walk away. Can I speak with a manager or someone else that will actually see what can be done instead of again getting No help after I have been with the company for Years ! 
  
  Regards,
  
  M*** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business response

  09/26/2023

  We had a manager reach out to this member this morning per the member's request. 

  Customer response

  09/28/2023

  
  
  I am rejecting this response because: The member has reached out and there was an issue with online banking and confirmed I was not able to use the system to pay just to view. I was able to make a payment this morning. I was also sent an a copy of a credit report that says something different from any of the credit reports I can look at. There is clearly a miscommunication somewhere for there to be over a 160 point difference between the agencies. The bank says my credit limit is still open and active but the credit reports says it was removed and my online banking account reflects that the credit limit is $0 not $1000. Will there be any reversal for any late fee payments seeing I was not able to pay on time due to a system error? Not including the two months missed that started this entire downhill mess. 

  
  Regards,
  
  M*** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  06/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I deposited a check on 6/26/23 at their Simi Valley location for $4200 which was deposited directly. I went in later that day to withdraw money. I asked the the Teller if it was OK for me to withdraw from that check. He responded 'Yes, I didn't put a hold on it'. So I had to assume it was good. When I went in the next dat day to withdraw money that had been Zelle to me they told me there was an issue with the check. They stated the couldn't verify it. They admitted that a hold wasn't put on the check and there should have a hold put on it. So now they're telling me that the check is being returned and they are holding me responsible for the now negative balance. I argued with them regarding this but got nowhere. If they would have put the hold on the check in the first place like they were supposed to none of this would have occurred, but they tried to verify it after the fact when it should have been put on hold and been verified prior to allowing me to take the money out and none of this would have happened. I should not be held responsible for something they should have been handling the right way in the first place.

  

  Business response

  06/29/2023

  As our Simi Valley branch supervisor M****** let her know, the check she deposited came back to us as altered/fictitious, so the money was not available from that check to be in her account. She had already taken the money and since the credit union didn't receive the money from the check she provided to put in her account, she is required to put the money she took back. The credit union will not just take a loss and she was told this and that she needed to return the money to her account within 30 days. She is responsible for any checks coming though her account if they are returned. If she has other questions, she can contact the branch as they have already talked to her about this.

  Customer response

  06/30/2023

  
  
  I am rejecting this response because:
  What she didn't tell you was that they were supposed to put a hold on the check and they admitted they didn't.  I asked the Teller before I withdrew the money if it was OK for me to take it out and he replied 'yes, I didn't put a hold on it' . Had a hold been put on it at the deposit, the fraudulent check would have been discovered and the negative balance never would have happened. They didn't do the verification until after the withdrawal instead of before.  They're trying to make me pay for their error when it was completely their fault 

  
  Regards,
  
  L*** *********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  

  Business response

  07/04/2023

  Per the membership agreement all funds from a check are provisional until we receive payment from check. The member is responsible for checks coming through their account. Please reach out to your branch if you have further questions on this transaction.

  Customer response

  07/05/2023

  
  
  Complaint: 20255893
  
  I am rejecting this response because: You are supposed to verify a check prior to releasing the funds. They admitted to me that a hold should have been put on the check l,and it wasn't-their words exactly. They didn't do the verification until after I took the money out. I asked the Teller  prior to the withdrawl if it was OK for me to take the money out now and he replied 'Yes,I didn't put a hold on it'. It is their error for not doing the hold as they should have. Had they done that, this never would have occurred.  They are trying to hold me accountable for something that could have been prevented. It was their negligence that caused this ,not mine.

  
  Regards,
  
  L*** *********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  11/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 08/2020, I oped a checking account with VCCU. In 09/2020, I was solicited for a loan via email. I signed up for a secured loan of $500, Term 12 months via phone and email. I made a deposit of $500. The loan department and the teller said my $500 will be frozen until the loan is closed. I used the account and then paid it back down to $1. I got a notification that the loan was closed 1 month later. I called the loan department and they could not give a reason why this happened, would not reopen it and would not remove it from my credit. I asked the branch who say, “We do not handle loans and cannot help you.” My credit dropped 40 points. I asked for my $500 back and the loan department and branch said they owe me nothing but they could not explain why. I went to the Thousand Oaks branch for help. After a couple hours, they found that when I paid the $500 that was supposed to be frozen in my unsecured loan, it was deposited it back into my checking on the same day. The Thousand Oaks branch agreed that a secured loan should not go back into an account same day and that's very weird. I closed my account after this. I have no success in disputing this. Suddenly in November of 2022, another and separate bad mark showed up on the credit from VCCU. The credit score dropped another 30 points. The first one states (VENTURA COUNTY CU, Unsecured Loan, Sep 05, 2020, Closed, Paid, Nov 2020, $500, 12 months) And second states (VENTURA COUNTY CU, Deposit, Aug 17, 2020, Closed, Paid, was a charge off, Terms 1 month). I called the loan department about this and they disagree that I have 2 bad marks and told me they can't remove anything and this will be on my credit for 7 years. I went to the branch and asked to speak to a a manager and was turned away. I asked to have my accounts printed and was told it would be $20 per statement. I refuse to pay this and left. This has been a horrible experience that has permanently effected my credit which we need for survival in America.

  

  Business response

  11/18/2022

  Our lending and collections departments have researched this and found that the reporting is correct. But they also feel that a miscommunication and misunderstanding may have occurred for the member about this product. They have decided as a member service to remove the charge off share. This information has been updated electronically to both Experian and Transunion. Should update in 7-10 business day and the reference number is 1******77.

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