3 Customer Reviews
- Date
- Highest Rating
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Review from Kristina W
1 star12/23/2023
Beware of IDENTITY DATA Breach and lack of them fixing the issue. Ventura county credit union had a data breach due to an employee’s email and my son’s information was part of it. I have been trying to resolve the situation since September 2023 to only get the run around. They sent me an identity monitoring for experian code that would only work for an adult but my son is a minor. Experian told me I needed a code for a minor and go back to the bank. I went back to the bank, they said someone named L*** would call me. I verified my information in person with the branch and never received a call or email back from Lana. They said she called but I have not seen anything in my phone. They got me in touch with someone named S*** higher up, who also does not resolve the situation. It has been months of trying to resolve. Save the headache and your security, and go somewhere else.
Ventura County Credit Union - Ventura Response
12/26/2023
Hi K*******, We absolutely understand your frustration as we have been told one thing by Experian and our members are hearing something different. We were told by Experian that the adult codes were supposed to work for our minors and any adult with no credit as Identity monitoring and yes when some called in to the Experian call center, Experian again gave contradictory information. Both of the employees you mentioned have tried to reach out to you via email back in September. We should be receiving more minor codes from Experian and want to make this right for you. Sean has you on the list for codes and would like to walk through the process of getting monitoring for you son if you can please reach out to him again. We are sorry for frustration this has caused you.Review from Sandra C
1 star12/10/2023
Worst customer service . Disputed a charge of $14.49 it is not much but it is the point . Spoke with D***** and Y***** twice . Yvette said someone would call me and they never did . Today I received a letter that dispute was closed because I did not provide additional information . Was never called ! I know they will probably respond with some ******** but I have notes and dates of who I talked to . I have been a member for 20 yrs and they don’t care !!!!Ventura County Credit Union - Ventura Response
12/15/2023
As of 12/11/23, we have provided a credit for the disputed amount.Review from Donna R.
1 star07/01/2022
Extremely poor customer service. I have waited over 2 weeks to setup an external transfer and now have been told that I need to wait another 5 days after being told the entire process takes 2 days when I first started. Do these people think I have nothing to do but spend my time proving endless amounts of document (micro deposits are designed to confirm account ownership but they refuse to acknowledge and follow this standard practice) and place numerous phone calls to check status? Unbelievable red tape for such a small institution. I am extemely dissatisfied and will be moving my account to another institution as soon as possible.
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