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          RKM Aesthetics & Wellness has 1 locations, listed below.

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            Business ProfileRKM Aesthetics & Wellness

            Health and Wellness
            BBB accredited business

            Contact Information

            231 N Dos Caminos Ave

            Ventura, CA 93003-1660

            Get Directions
            (805) 402-3199

            Business hours

            By Appt. Only
            Business Hours
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            By Appt. Only
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/12/2023

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Robert K. Moffatt, MD and his team have a strong passion for aesthetics and beauty as well as treating the whole patient. They provide comprehensive services for patients of all ages.

            Products & Services

            Belotero, Xeomin, Chemical Peels, Radiesse, Laser Treatments, Mesotherapy, Microneeding, PRP Hair Restoration, PRP Rejuvenation

            Business Details

            Location of This Business
            231 N Dos Caminos Ave, Ventura, CA 93003-1660
            BBB File Opened:
            9/15/2022
            Years in Business:
            34
            Business Started:
            9/11/1989
            Business Started Locally:
            9/11/1989
            Accredited Since:
            12/12/2023
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Number of Employees:
            7
            Alternate Business Name
            • RKM Aesthetics and Wellness: Robert Moffatt, MD
            • Moffatt Aesthetics
            Hours of Operation

            Primary

            M:
            8:30 AM - 5:00 PM
            T:
            8:30 AM - 5:00 PM
            W:
            8:30 AM - 5:00 PM
            Th:
            8:30 AM - 5:00 PM
            F:
            8:30 AM - 5:00 PM
            Sa:
            By Appt. Only
            Su:
            Closed
            Business Management
            • Ms. Francine Pillado, Director
            • Dr. Robert K Moffatt MD, Owner
            Contact Information

            Principal

            • Ms. Francine Pillado, Director
            • Dr. Robert K Moffatt MD, Owner

            Customer Contact

            • Ms. Francine Pillado, Director
            Additional Contact Information

            Fax Numbers

            • (805) 653-8099
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/07/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I first contacted F******* @ RKM in June, 2022. My schedule could not be accommodated. 9/12/22: Call from F*******: Discussed my tight schedule & inability to veer or make changes: available after 7:00 PM on alternating Mon/Wed/Fri/Sun & Tues/Thurs/Sat. F******* can now accommodate. Services discussed; Vanquish ME selected. 10/4/22: Call to F*******: Reassurances about schedule accommodation. 4 Vanquish sessions scheduled (10/10, 10/13, 10/19, 10/25). Total cost: $2000. 10/10/22: Call from F*******: Appointment canceled; rescheduled 11/2. 10/13/22: 1st appointment. Schedule reassurances given. Advance payment of $2000 collected. During session, I expressed concerns about low heat levels & repeated interruptions of the session. 10/19/22: Call from F*******: Appointment canceled. I expressed concern. F******* apologized, offering 2 additional free sessions. 10/25/22: Call from F*******: 10/25 & 11/2 appointments canceled. I expressed dissatisfaction. New schedule: 11/1, 11/8, 11/15, 11/22. I needed time to check schedule. F******* not happy. Text to F*******: "...only 1 (new date) works for me... While I greatly appreciate you trying to work with my...schedule, it's obvious that this isn't working out very well for either of us... I think it's best for me to request a ($2000) refund...we can try again (when schedule opens up)..." Missed call & VM from F*******: "... I'm here waiting to talk to you..." Followed by text: "... I think we can work this out I have been trying to accommodate you You have had a treatment. Let's talk." Call to RKM; no answer. VM left; text sent: "...I realize you have been trying to accommodate me...I've had one treatment, but there has been a lot of rescheduling. It's obviously proving to be more difficult than you anticipated to accommodate my tough schedule, and it's difficult for me to keep changing the dates... " 10/27/22: Missed call from F*******; no VM. Call returned; VM left. No contact from RKM since 10/27.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Eli P

            04/14/2023

            I contacted this office as a new patient to make an appt to see the Dr for a physical. First issue was the office staff I spoke with said I couldn't schedule a physical for my first appt since the Dr not having any availability for it for some time, but I was able to at least schedule an initial appt so I could get my existing prescription renewed. I called the office about a day after sending my paperwork to confirm it was received & we scheduled an appt for about 3 days later for this initial visit and I requested leave from my job since it was an afternoon appt. I showed up to my scheduled appt & the staff informed me she had tried to call me earlier in the day to let me know the Dr was ill & couldn't see me. I checked my phone & confirmed I had no missed calls & no voicemails. Staff said they were unable to leave me a message. I don't think they actually remembered to call though as I know my phone/service were working fine as I received a missed call & voicemail from someone else earlier that day...I also asked why the office couldn't have tried to call more than once, texted, or emailed & they kept saying we don't email or text. I told them I had to take time off of work for this & would have appreciated more notice. What's also weird is the office e-mailed with me to get my paperwork and I also received a text the day before my appt to confirm the appt, which I did and got a reply confirmation. I know that many offices will require you give notice of a cancelled/ rescheduled appt 24 hours in advance or they will charge you a fee for the late notice. Seems like this expectation should go both ways or at least us patients should be treated with a little more respect since we also have our own schedules & obligations to attend to. It is really unfortunate as I was looking forward to seeing this Dr and establishing a relationship with the office, but I will not be returning due to the issues the office staff is having with disorganization & incompetence.

            Local BBB

            BBB of the Tri-Counties

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