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ComplaintsforCardiac Direct
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
First, purchased a patient monitor from them but the machine was broken! Had to call them and follow up for over 5-6 months just to entertain their own warranty policy after having to call them for over 6 months they took the difference, had me pay for shipping on old broken machine and send the new one just to see the parts with the new one are either expired or are about to expire! We have been trying to call them for almost 3 weeks now and I am worried that it will be another few months! Extremely frustrating and disappointing experience. It is infuriating because it affects the quality of care what we provide to our patients. I really really hope this will set them straight or at least let others see what they are getting into by doing business with cardiac direct! M**, C***, N***... no one responds to the calls. If they do, they promise everything but do not deliver! And now they see the caller Id and do not pick up the phone. I tried calling from one of the employees’ cell and they immediately picked it up! This is ridiculous shame on you!Business response
03/06/2024
Doctor, Terribly sorry to hear you are disappointed. I will have a member of our customer service team reach out and help right away.
Customer response
03/07/2024
Complaint: 21389559
I am rejecting this response because: it has been extremely disappointing and frustrating experience. I have been trying to call reach the company for past almost 6 months. First with the broken machine and now with expired products. Unless I have someone contacting and helping change all this I am not accepting the response. I do not trust or believe in this company anymore and will not recommend anyone to go to cardiac direct for anything.
Regards,
Dr. S**** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.