![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCovan Motor Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Last year we bought 2013 Chevy malibu.upon purchasing this vehicle I asked Ivan does he have a Carfax on the Malibu and he says yes it's in the office.he never showed me.i also asked him how come the engine sounds like a whinny noise he said it's eco. Well upon the first week we had the car, I had to take it back because upon stopping at a light, the car would automatically turn off. As I took it in for him to fix it, he said it was a solenoid and kept saying he would get back to us but never did, so during the whole time until now, this car has been giving us nothing but problems. The situation to this vehicle comes to a head, last week on the freeway, the car completely shut off, luckily we were able to move to the right shoulder, that's when I looked into this vehicle with NHTSA, there has been 8 recalls on this car since 2018 and upon this car going on the freeway it was the transmission solenoid that he never repaired. I called him to my house to come see the car and he told me he has to go look up the codes. He never called me back so I called the shop and his wife always says he's not there. Right now I have the car in a transmission repair shop. I'm trying to be cool about this because I'm a good man, right now he's in violation with consumer warranty law and the federal deception law with 2.4.3 common used care rule violations and consumer warranty law: 2.3.2.5 when dealer sells its own service contract. The value of this car at market value is 3,000. - 5,000.$ and he sold it to us for 8,000.$
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.