ComplaintsforKaz West LLC
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Complaint Details
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Initial Complaint
11/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In January, 2023, we rented a cabin in Severville, TN, at *** **** **** known as "Paradise Glenn Haven" from Kaz West, LLC d/b/a Smoky Mountain Paradise Cabins. Our stay was to being June 12 through June 18. After receiving three separate quotes and emails with the owner, J****** *********, we were send a confirmation that we owed $9,912.09 after the deposit. I sent a check, it cleared, and we thought we were good. Many attempts were made to contact both the business and Jessica, but on June 6 we received an email stating they were cancelling our reservation due to a change in booking management process and an immediate refund would be issued. I confirmed our address on record for a cashier's check to be overnighted.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.