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ComplaintsforHarbortown Point Marina Resort & Club Owners Association
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Complaint Details
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Initial Complaint
05/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am writing to express my strong dissatisfaction and concern over the manner in which my husband and I were brought into a timeshare agreement with Harbortown Point. Initially, we were presented with an enticing offer that, unfortunately, has not lived up to the promises made and has turned into a financial burden. Our supposed ninety-minute presentation extended to nearly four hours, during which we were incentivized with an alarm clock and the prospect of owning a vacation property that could be passed down to our children. The promise of flexible vacationing for one week each year has proven to be particularly misleading, as booking our desired week has been consistently challenging. Moreover, the lack of transparency regarding the associated costs, including undisclosed annual maintenance fees that continually increase, has exacerbated the issue. In July 2023, we mailed a letter expressing our wish to exit the timeshare due to my husband’s declining health and subsequent passing, which required my full attention and resources. Despite sending a letter and multiple emails to this company requesting to be released from this contract, I have only been brushed aside and ignored. The timeshare has become a significant financial burden, particularly now that I am reliant solely on my social security income. Therefore, I am urgently requesting the cancellation of my timeshare contract and relief from any further financial obligations related to this agreement.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.