ComplaintsforCali-Cab Taxi & Airport Shuttle
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Complaint Details
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Initial Complaint
07/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I contacted the company through e mail to make a reservation for future transportation to and from LAX. S**** responded, telling me I had to call to make the reservation so I did, making a reservation for transportation to LAX on May 18 and a return from the airport on 6/4/23. I paid in full using my credit card. In early May, I called to cancel the reservation due to health issues that made it impossible for me to travel. I was assured during the conversation that my credit card would be credited for the $240 charge made on 4/26/23. I have called and e mailed multiple times over the past weeks trying to get this resolved but I have still not received a refund on my credit card. I have received no reply to the last two emails I sent.Business response
07/17/2023
square company took the refund & we have tryed many times to get her money from them, they gave us a date & we transfored that to her, we are still trying! but out of our hands now! so sorry never happen beforeCustomer response
07/17/2023
I am rejecting this response because: I have sent two e mails to S**** within the last several weeks and he has not responded to either message. I asked for written documentation that I had canceled the reservation for transportation and should receive credit on my credit card. I also asked for contact information for the Square organization so that I could contact them to try to resolve the issue. I was able to reach someone on the sales staff at Square today. He told me that S**** simply needs to request that I receive a refund and it will be processed. S**** previously told me had done this but after more than 2 months, no refund has been issued by. I request that S**** personally call the Square disputes and or complaint departments to solve the problem.
Regards,
Katherine Caric
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.