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Find a Location

Panda Appliances/USA Dispatch Center has 1 locations, listed below.

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    Business ProfileforPanda Appliances/USA Dispatch Center

    Appliances

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3009 Bandini Blvd, Vernon, CA 90058-4109
    BBB File Opened:
    6/3/2020

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/26/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Ordered a Panda dryer from Amazon for $275, it began making noise, contacted the manufacturer, was told to send them picture & video which I did. They sent me a replacement belt, told me to replace it which I did. The dryer stopped working. They initially refused to replace but after I comolaintes they agreed to send me a new one only If I send them pictures of cut power cord and $40 shipping fee which i did. The item ibrexeived on 10/23 was a Used, differemt br*** name, magic chef dryer with No vent hose! I need $275 plus $40 shipping refumded or need a new dryer sent ASAP! We twmporarily live in RV while buikding our house *** need it immediately. My husband is disabled and a senior. Theu committed a crime against senior citizen!
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kelly P

    1 star

    05/25/2022

    The belt squeaked from day one, but I was moving and didn't have time to return it to Amazon. I used it only 2 months and it died after the Amazon return period had expired. I called Amazon support but they couldn't help due to me having it longer than 90 days. They did say it has a 1 year warranty and to contact Panda. I went to Panda Appliances website and found a sales email, but nothing else. No phone numbers, no other emails so I emailed them on 05/15/2022 and still no response. So today I spent time tracking down Panda's warranty/service contact info and it was like pulling teeth. I finally found a contact phone number for them here on the Better Business Burue BBB website (they are not acredited with BBB) so I called Panda and got a recorded messege with an email to contact them with for warranty work. Today 05/25/2022 I forwarded my email to their warranty email requesting they resolve my issue with the broken dryer. I'd HIGHLY suggest that if you buy one of these dryers that you buy the Amazon extended warranty. I'd also highly suggest that if you have issues with the warranty support to leave a BBB complaint even if they are not accredited in order to warn others. These complaints will show up in Google searches. I am now waiting on their response to my email regarding my broken dryer.

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