ComplaintsforSquare-H Brands, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I put a complaint in thru their website about a bad product. I allowed one week, then I called. The operator said I needed to speak with quality control. I left a message 3 days later I called back, no return call. The operator began to know my voice as I then started calling every other day. The operator even went and put a message on his desk, no return call. She checked to see if he was in his office, then transferred me, he didnt pick up. I asked to speak with a manager she said he was management. I asked for someone over him, she said they wont answer the phone. I told her to let him know that I would be putting a complaint in to the BBB, she said she would let him know to call me back. After 6 weeks of this, ** putting in complaint. I dont want to get her in trouble, but she said him calling back or not answering any complaint wouldnt surprise her. She said I wasnt the only one not getting a call back. All I want is my $ ***** back for a product that is not edible. I even cut it super thin and it was unedible. I still have the package and a photo of the product that I finally had to throw out. Were retired while ***** isnt a lot, to us it is.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.