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ComplaintsforStar Van Lines
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/20/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I moved on 5/27/23 I paid in total *****, because once they arrived they upped my price without any notice and since they only take cash they wouldn't get my belongings out of the truck until they had cash in hand.Once I paid them I had missing bed legs, broken lamp shades, TV stand was damaged, Chair was broken.I have been arguing with them because they never took inventory of my things and I never signed the delivery document because I was very upset. I had basic insurance on all my things and wasn't offered any other insurance from them.I filed a dispute with the company right away as well as reached out to the owner, and have been through 2 different claim companies because they kept switching. I finally settled with them for only $75, due to them only giving me pennies per lb and disputed the weight of my items as well. I signed my documents for the settlement and had them notarized like they requested on 12/6/23 and have been waiting for my check which I still haven't received! I have tried calling them and keep getting disconnected or hanged up on! They will not me and have blocked my cell phone. This company is very unprofessional and lies to get you as a customer. Please help me recover some of my monies lost due to the negligence of this company. Thank You,***************Initial Complaint
01/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
See Attached documents
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Contact Information
2101 E 51st St
Vernon, CA 90058
Business hours
Today,7:00 AM - 7:30 PM
MMonday | 7:00 AM - 7:30 PM |
---|---|
TTuesday | 7:00 AM - 7:30 PM |
WWednesday | 7:00 AM - 7:30 PM |
ThThursday | 7:00 AM - 7:30 PM |
FFriday | 7:00 AM - 7:30 PM |
SaSaturday | 7:00 AM - 4:00 PM |
SuSunday | 7:00 AM - 1:00 PM |
Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.