ComplaintsforArk Animal Hospital
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Complaint Details
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Initial Complaint
09/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
May 13th I took my dog to get put down due to old age and some complications that he was having. I notify the receptionist and that that we were in the process of moving and they insured us that we would pay for shipping and get him delivered. I called two weeks after services June, July, August. And nothing was resolved. I finally disputed the charge on my credit card and on September 12 got a call from ******** who had three weeks ago, promised me that she was going to ship my dog. And now threaten to keep him because I made a dispute with my credit card company. For full service is not being rendered.Business response
09/27/2023
To Whom It May ****************** response to the claim made by *****************************, we explained to ******************* that we use an outside cremation service that takes 2-3 weeks to return remains back to our clinic. We also explained that we do not normally provide shipping services but were willing to make an exception in this case.
******************* was instructed to let Ark Animal Hospital know where to ship the remains and failed to do so. We made several attempts to contact ******************* to get an address only to find that she had given us the wrong phone number, so we were unable to ship her dogs remains in a timely manner.
******************* has been refunded as she disputed the charges on her credit card and she no longer wishes for the remains to be shipped.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.