Business ProfileforGreen Tree Inn

On August 16, 2024, we were visited by manager of housekeeping who wore no identifying name, tag or shirt showing who she was or what her rank of authority is. She came to the room. The carpet smelled. She was informed that when we started our extended, stay here at the green tree in hotel that the carpet had already smelled She referred to the smell because we have dogs mind you that other people in the hotel also have dogs and I do not know if they also have to pay a Pet fee for them. When I asked her how much it would be per dog, she told me the price and I said OK and she left.A few minutes after that, I drove to the reception office and I spoke to *******, who is the concierge at the moment there I explained to him the situation and how when I registered the dogs during our extended stay here at the green tree and hotel that I only paid $15 for the week that I would stay here he said that that was incorrect and and that I shouldve been paying for the dogs all along due to the new policies that they had brought it. no memo was sent out about these changes. These memos were only found in the front reception desk. When you walk in none were given to the guests. Nobody was notified. They dont know until you walk into the reception desk and see these changes made feel it is unfair what they are charging per dog for the day due to the simple fact that there are other reasons that this business needs to be reported because we stay on a non-smoking floor and there are people that are always smoking marijuana cigarettes and everything I dont believe attention was called to them because they continue to do it safety concern for my family due to the fact that my family has health issues. My mom has asthma and so does my brother , and it is hard for us to breathe. Also, my dad and I have sinus and it makes it very hard when youre sleeping at night and these fumes come through these thin walls ..