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Find a Location

Mariposa Inn has 1 locations, listed below.

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    Business ProfileforMariposa Inn

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    13409 Mariposa Rd,, VICTORVILLE, CA 92395-5315
    BBB File Opened:
    7/24/2013
    Years in Business:
    36
    Business Started:
    1/1/1988
    Business Started Locally:
    1/1/1988
    Alternate Business Name
    • Red Roof Inn
    • Red Roof Inn-Victorville

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/16/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    On Monday January 16th 2023 at approximately 10am I was down at the office of the Mariposa Inn in attempt to check out of the room i stayed in for 2 nights prior. As I was attempting to check out and collect my deposit collected from the office at check in two days ago. A stalker/ weirdo that I had checked in with enters the office there was a brief argument between us. At which point he hits me in my mouth. He claims to the lady at the front desk that tve deposit it his which it is not. Because clearly the name on the room was mine I checked in with my money yet she gives my deposit to the guy who had just not only struck me in the face but was very violent and aggressive. My main concern here is i want my money that the lady at the front desk had given to someone else. When i am the person who has checked into i should be r The only person receiving my deposit back not some straggler that just walks in and says the deposit belongs to them. I would in fact think that a business as such would hold a much higher regard to the safety and security of their guests instead they allowed a man to not only become physically aggressive towards a women and never even thought to contact the police or nothing. My ability to get the womens name was limited when my whole objective was to get away before he again became aggressive again this time i may not be so lucky as to get away with only a busted lip. So i walked away with a busted mouth and without my owed to me deposit all due to the unprofessionalism conducted by this company. I feel as though i should be compensated for not only their inability to provide any type if security to its guest but also so carelessly giving my money to someone that it doesn't belong to. I want my deposit with any compensation.
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Deserae C.

    1 star

    05/24/2022

    The motel is infested with roaches some rooms have mice, there's leaking pipes big holes in the ceiling some locks on the doors don't work there is black mold that has just been painted over there is even black mold in the toilet that has been painted over my kids have asthma along with other kids in the motel and mold and roaches are extremely bad for their health. There's lifted and broken floor board exposed wires in outlet the pool is green with bugs, cigarette butts all over the floor thousands of them missing smoke detectors trash everywhere illegal activity in the parking lot people have also been assaulted owner does nothing about it. Cars have gotten broken into multiple times broken stairs an elevator that needs severe maintenance multiple times I have found homeless people sleeping in it at night also people pee in there and it doesn't get tended to till hours later. The owner also harasses people with the cops with false accusations. They will over charge and take your deposit and give a fake excuse. Also found needles and drugs in the room and parking lot.

    Local BBB

    BBB Serving Central California & Inland Empire Counties

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