ComplaintsforQuintero's Landscape Service
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Complaint Details
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Initial Complaint
12/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 11/4/2023, I paid $450 for lawn services for my grandfather's residence in ***********. Monthly services are $150 therefore the $450 payment covered November 2023, December 2023 and January ****. I notified ***************************** on 11/22/23 of my grandfather's passing and informed him to cancel the monthly services and refund any unused payments (December and January). On 11/22/23, I received a partial refund via Zelle for $150 from ***************************** with a text message reading, "I send a portion since I don't get paid till the first of each month I will square things then if not send it sooner" in reference to the now $150 balance. I followed up with ****** via text message on 11/3/2023 asking for the status of the balance and no response. I followed up with ****** again today (11/4/2023) via text message. His initial response was "I get paid once a month try to collect from customer since they don't pay all on time once I have it will send it. Don't pressure. I didn't pressure you to send payment. So be patient will get it to you once I have it." After several text messages asking for a definitive date, ****** sent me $100 and told me that we were even, that I was being greedy and that I actually owed him.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.