ComplaintsforValley Hi Nissan

• Initial Complaint

  06/14/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I cancelled my *** Contract and was told I should receive a check $371.00. From ethos group. Which was where the dealer assigned the *** to. ethos and NMAC (company who I was financing from) told me the Dealer is responsible for issuing me the check. I have spoken to ***** via text and have been getting the run around that they will contact me when the check is ready. I also spoke to ****** from financing 4xs and each time he kept saying NMAC had to do it and that he would get back to me. I havent received any information or call back from anyone from the dealer. I have left several messages and when I go in they keep telling me they arent in today. They take my info and promise I will be contacted the next day.

  Business response

  06/20/2024

  I was able to speak with ******************* regarding her refund of $371.56. A check for the full amount has been sent to NMAC and they will in turn refund *******************. I did let her know that I was not sure what the time line would be for NMAC, but our cancellations department will keep it at the top of their bucket to make sure she gets her refund. Please let me know if there is anything else we can do on our end.

  Again, we are sorry for any delay we may have caused in resolving this matter.

  Thank you,

  *********************

  Valley Hi Nissan

  General Manager

  ************ O

  *************************************

  Customer response

  06/20/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I stopped by on 9/16/23 ready to purchase a recently marked-down car. Come to find out, this dealership decided to tackle on $1500 of *** tracking subscription that I did not need or want. They said it was required to purchase the car. I negotiated the subscription down to $1000. Then the finance guy walked over and tried to offer me a $4000 extended warranty. I politely declined, to which he told me this was not optional. I told *********** that I agreed to the "required" *** tracking subscription but I refused to entertain a $4000 extended warranty, which would have been a 15% markup on the vehicle. Nevermind that the car had been sitting on their lot for 144 days at that point but I do not see how it is my issue to provide cushion for their inability to sell the vehicle that a high originally listed price. There was some back and forth with the manager and they agreed to remove the $4000 extended warranty "requirement". They then made me wait 2 hours for the finance guy even though there was only 1 person ahead of me. Conveniently, when it was my turn, the finance guy fell ill and did not allow for me to be in his office. He made me read and sign the contract with the documents that he sent to my phone. This is the second largest purchase of most people's life and he made me read the tiny contract print from my cell phone. I found that they had piggy-backed the *** subscription charge into my sales price but in another section, had a separate charge for it so I was double charged. I tried to explain that to him and had to use my poor salesman as the middleman to bounce communication back and forth from the other room as I was not allowed in his office. In the middle of this, he decided to take on another customer in his office without resolving the billing error for me. After 2.5 hrs, I was seen by a female finance rep and I was in and out within 15mins. I was told I would get a full tank of gas but they added $5 to my tank which bumped it up to barely 1/4 tank.

• Initial Complaint

  06/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  In 08/03/2022 I bought a 2012 Toyota Corolla from Valley Hi Nissan. I was not aware at the time that they did not have clear title to the car. I became aware of this fact when my lender sent a letter informing me that they have not received the title to the car and may close on my loan or change my car loan to a personal loan with a higher interest rate if they do not receive the title. It is now June of 2023 and the dealership is still claiming that there is nothing they can do to resolve this problem until the DVM resolves their title problem. In the meanwhile I am making car payments for a car with expired tags that I can not register, trade, or sell because no one has the title.

• Initial Complaint

  01/05/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Two days after I purchased a 2022 nissan sentra from Valley High Nissan, I contacted the dealer to cancel my extended warranty, I had to leave several messages with the finance department because they never answered there phones, two days later I finally received a call back and was told that I had to go in to the dealership and sign papers to cancel the extended warranty, on Saturday December 31st I went into Valley High Nissan to cancel my extended warranty as told to do but I was refused help and told to leave my name and number which I did and was told that I would receive an E-mail by Monday January 1st and that the cancellation can be done by E-mail, I never received an E-mail and I have left several more voice messages for the finance department without a response.

  Business response

  01/19/2023

  This was already taken care of. The lender "Arrowhead Credit Union" was refunded.

• Initial Complaint

  12/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my Nissan Altima in 2015. The CVT transmission started to go out about 6 months ago. The transmission was making a whining noise when I accelerated. My son flushed the transmission and added all new transmission fluid. About 3 weeks ago I was out of town and the car would not go into gear, neither forwards or backwards. It finally went into gear long enough to get me home. The car has set in the same position for the last 3 weeks. I have heard that Nissan has had numerous problems with the CVT transmission.

  Business response

  01/04/2022

  Sorry to hear about the 2015 Altima. This complaint against "Valley Hi Nissan" is not for us. This is a FACTORY NISSAN Issue and not a franchise dealer problem I recommend calling Nissan USA ###-###-#### directly . If they authorize assistance we could fix it, but payment and authorization are 100 percent up to the MANUFACTURER not any dealer.

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