Business ProfileforComfort Now, Inc. dba Comfort Now Air Plumbing & Heating

On May 02, 2019 my mother purchased a packaged HVAC unit with Comfort Now. My mother does not speak English, so I was present to translate for her. ***** *. was the salesperson and stipulated that the final amount of $8513.00 was for the entre unit plus a 12 year parts and labor warranty. This was the main reason we decided to purchase with Comfort Now. On October 20th 2022, I contacted Comfort Now due to a not cooling issue with my mother's HVAC unit located at **** ******* ******* I was told my the representative that I was outside of the standard labor warranty of 2 years and there would be a labor charge. I did not agree and did not have the warranty paperwork in hand, so I decided I would pay out of pocket until I could locate the paperwork. Later that day, the batteries were changed out, and the unit began working. I no longer needed Comfort Now come out to the house, so I called and cancelled the appointment. I told them that I wanted someone to call me regarding my contract. I received a call from ***** at Comfort Now on Saturday October 23,2022. I was able to send her a copy of the contract and she told me that there was nothing she could. The only thing she offered was we could back pay over $1000 and pay $20 a month for the warranty. My parents are both retired, living on Social Security, with my father bed ridden due to a stroke, this is something they cannot afford. The contract was marked and written that a 12 year labor warranty is included. The _____ next to the standard labor warranty is BLANK. It is blank because Jason told and wrote down that we have the 12 year labor warranty. There are four areas under the GUARNTEE section that have to be written in, the only one left blank is the Standard Labor Warranty.