ComplaintsforCesare's Collision Repair & Towing, Inc.
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Complaint Details
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Initial Complaint
02/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On November 26th I awoke devastated to find that my truck, trailer, and $20,000 of tools stolen. I am a self employed mechanic and the means to provide for myself were gone. I reported the theft to law enforcement. I was contacted on January 17th and informed that my trailer was recovered and at Cesares Towing. The trailer had a stolen plate and the wrong owner was informed on Nov. 28th that the trailer was in the yard Cesares Towing. *** did not complete a VIN verification until Jan 16th or 17th which was when I was informed. I went to Cesares Towing on Jan 18th to pick up the trailer. They informed me that my balance was "just over $4900, basically five grand," but that they "would be gracious and drop the price to $2400 if paid in full that day," with storage fees to continue accruing from that day in the amount of $85 per day. I responded that I had known for less than 24 hours. They still insisted that I need to pay the $2400 to release the trailer. The *** provided no assistance in resolving the matter. I did not have the means to pay to retrieve my trailer on Jan 18th and was forced to leave it. On Feb 3nd I received a lien sale notice that states the date Cesares Towing took possession of the vehicle was Jan 18th, the day that I was there, not the day it was towed. Fees calculated on the lien sale paperwork started on Jan 18th. On Feb 5th I contacted Cesares Towing to clarify the fee balance. They insisted that I owe the $2400 as stated in person on Jan 18th plus storage fees from that date. Within one day of being notified, I was ready to pickup the trailer and able to pay a tow fee plus one day of storage. At no fault of my own, having not been notified, my stolen property was going to cost more to be released than its value as stated by a *** vehicle report. How can I resolve this with Cesares? I am being held accountable for fees when I was not timely notified. When I was notified I responded in a timely manner. Please help!Business response
03/01/2024
Hello,
In response to our mutual customers complaint, I have attached ********** Towing and Storage Laws vindicating our pricing and procedure to pull the customers trailer out of impound. We have complied with the law regarding towing and storage in the ******************* and towing and storage fees are due in full before a registered owner is able to pull a vehicle / trailer out of impound. We advised the customer we would remove $2,455 from the $4,855 bill on this trailer. On the day the customer came in to collect his trailer and pay the negotiated charges he fully agreed to over the phone we also advised him prior to his arrival he will need to bring a copy of the current registration to the trailer listing himself as the registered owner to claim the trailer and pay the charges. We allowed the customer to inspect the trailer to make sure it was not severely burned, stripped, or damaged prior to him paying any charges towards the trailer impounded. The customer then went to the *** to transfer the trailer in his name to legally pull his vehicle out of impound and came back to our office complaining about paying back tags to the *** and sales taxes on the purchase of the trailer to the ***. We had explained to him that by law the vehicle / trailer needs to be legally registered to him with proof of the current registration and it seems that due to our fees and the *** fees the customer decided he no longer had interest in the trailer although I personal advised him our agreement would be honored longer than **************************************************************************************************************************** his name and complete the registration process. I even gave him additional days to pay the charges we spoke over the phone almost daily for about 3-4 days. The lien sale date is set to clear on 03/04/2024 and the charges due at auction are *****, to satisfy the customers complaint we will honor the original negotiated price of $2400 and waive $2,065
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Contact Information
920 E Center Ave
Visalia, CA 93292-6508
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.