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ComplaintsforRodeo Quincy
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Date of transaction: 2/13/24 Amount of money paid: $13 in shipping Business committed: Free shipping on orders of $125+; my order totaled $130 I'm disputing the fact the company charged me $13 for shipping when their website states "Free shipping on orders $125+" and my subtotal for the order was $130 which was over the minimum The business has been extremely flippant about the whole thing. I have emailed them on three separate occasions in the last week, two of those emails they ignored until I emailed them yesterday, 2/21/24. They brushed off my request, not offering any solutions making excuses about their app representative. The business claims they charge shipping for transactions with credit "The one order was paid 100% with account credit wouldn't be included in free ship minimum bc it goes based on what the customer pays after discounts and credits" but I have examples of 2 other orders #***** and #***** in which I used store credit and they did not charge me shipping so it's not a consistent policy. In addition to this claim for store credit I also have a claim with my credit card company to reverse a shipping charge where store credit was not used and they arbitrarily charged me $19 in shipping.Order #: ***** I paid with store credit for order #***** so I understand if they will only refund me $13 in store credit but ideally I would just like to have $13 refunded to my credit card so I don't have to engage in any further transactions with this business.Business response
03/06/2024
Hi ******,
I will be sending ***************** the $13.00 as she is requesting.
It is not possible for us to refund store credit back to her credit card.
Store credit can only be returned as store credit. In order to end the dispute with
***************** I will just mail her a check and ask that she not shop with us any longer.
Customer response
03/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.