ComplaintsforTucoemas Federal Credit Union
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Dispute Case #: 321**303 On 2/18/2022I was charged $432.25 to Plexus World. It was a fraudulent charge. It came out through my Paypal account which is connected to my checking account at Tucoemas Federal Credit Union. I first contacted the company Plexus which I just got threatening emails from them that they were going to keep some of my money and not refund it all. So then I opened a dispute with Paypal and my bank at the same time. Paypal refunded me instantly but then took the money back out because I opened a dispute with my bank. Paypal informed me they will no longer help because I opened a dispute with my bank. So I have been dealing with Tucoemas Dispute Processing Center. I was just informed on 11/8 or 11/9 that my bank will not help me now and I have to go back to Paypal. Paypal can no longer help me because my stupid self opened a dispute with my bank. I am out $432.25. The crooked Plexus company has their products and my money. My joke of a bank is not helping me either. Please I paid for something that I never received.Business response
12/29/2022
Dear Ms. *******,
Thank you for the opportunity to respond to Ms. ******'s concerns. In compliance with State and Federal privacy regulations, the Credit Union will contact Ms. ****** directly to address the details of her complaint.
Thank you,
***** *****, BSACS
Vice President of People and Culture, Tucoemas
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.