ComplaintsforValley Diesel Repair
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Complaint Details
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Initial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 7-20-2023 merchant Valley Diesel Repair removed radiator to flush and clean. Technician installed the radiator back on truck incorrectly. Mechanic installed the ** braces/bars the wrong way. (The * bars are used for supporting the radiator) The * bars were rubbing against the radiator. in time, the * bars punctired the radiator. Mechanic also installed the ** hose incorrectly. ** hoses are suppose to be tucked in and tied with ZIP ties. The ** hoses were lose and hitting the hood. In time the ** hose came lose with all the freon draining, and contaminents going inside the compressor causing $1209.00 in damamge. I have tried in good faith to resolve this with the owner ***************************. He has tried to come up with every excuse to not be accountable for his mechanics negligence. He texted me profanity asking me to file a claim with my credit card. I have attached the explicit text message from ***** and ****************** statements from other qualified shops.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.