Business ProfileforServiceMaster by Benevento

Fire & smoke damage clean up and repairs. The fire was in my garage 1/21/24. They were very professional until they had a signed contract and the deposit. They were quick to get the garage cleaned out. I was told they would set aside any items that were questionable as to the damage. I did sign a waiver allowing them to use their judgment. DON'T! Their "judgment" was to dispose of everything. Some things were clearly not damaged. After they cashed the check, it was about 6 weeks before anything else was done. That is only because the bank contacted me for a progress report. I told SM what I told the bank "Not a d**n thing had been done once they got the check. Take pictures of everything before they begin. The 1st crew they sent were so carelessness, I requested another one. I told them they were not to move my fish tanks. Depending on which supervisor (and boy do they have a lot of those) I talked with the tanks did or didn't need to be moved. SM was NOT to move them. Last Friday SM came to finish the pack out. I finished work early and decided to stop by my house. SM was starting to move them. The room to be packed was h/a done. They threw things behind the stacked boxes, including unwrapped glass picture frames. There was a glass shelf in the room. They took it down and stashed it unprotected behind a door. When they wrapped the piano, they turned the bench upside down. The bench slides right under the piano. Communication: They don't unless you hound them. I thought it would be easier to have SM just take care of everything instead of dealing with several companies. The fire was a piece of cake compared to working with SM. Get the initial clean up done, or the property secure, then take a couple of days to let it sink in what has happened. Then proceed. It has been 4 months and still waiting for the permits. The paperwork was not submitted to the City in a timely manner. They have barely started the repairs. I may have more to review at a later time.