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Find a Location

XGT Fitness has 1 locations, listed below.

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    Business ProfileforXGT Fitness

    Fitness Center

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    315 E Main St Ste B, Visalia, CA 93291
    BBB File Opened:
    7/28/2020
    Years in Business:
    5
    Business Started:
    2/1/2019

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/24/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    bought 30 session package in October, when I was attending classes for two times per week. I was then encouraged to buy the special for Black Friday which was an additional 50 sessions. So by the 3rd week in November I had approximately 80 sessions. On January 19th, I had emergency surgery and reached out regarding my sessions and was specifically told that they would pause until I came back. At no point was I told about a contract with session packs and that they expire according to the number in the package. Why would I purchase an additional 50 sessions in November, if I thought that they would end in May when I was currently attending two classes per week and a maximum of 3 classes per week. So I would be saying that I would agree to use 80 sessions in 6 months? It's not physically possible. Also, I was on a medical leave for 6 weeks from my emergency surgery. I asked several employees and they assured me that they don't expire when i had my surgery and prior to buying the package. I was then sent a very argumentative text saying they are expiring in May 2023 and was forwarded a contract for the initial 30 session pack, but not the 50 when they were going to close my remaining sessions. I would like a refund for the sessions that they took from me based on the $400 30 session package and the 50 $699 session pack.
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    Customer Reviews

    0 Customer Reviews

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