ComplaintsforCreative Floor Covering
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Complaint Details
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Initial Complaint
11/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired them to do a carpet repair and they didn't do what was agreed upon and their worker *** and his son stole my things while I left them in my home to do the repairs. ******* eventually forced his employee *** and his son to return my belongings but the carpet repair is awful! They do terrible work and steal! Learn from my mistake and hire anyone else. They display on their homepage that they BBB accredited and I cannot imagine the BBB would support how I was treated. I paid full price and their workers only returned the items I could describe in detail. They denied stealing form the beginning until I demanded repeatedly to the owner ******* ******* and then he insisted they return that one item! I paid $215 for a nightmare carpet repair "service." I believe ******* should have at the VERY LEAST discounted the price due to the trauma him and his employees bestowed upon me.Business response
12/27/2021
We removed a new piece of carpet from the closet to install it on a few doorway entries where there had been pet damage. Installing a new piece of carpet is never going to match an existing aged carpet. The customer was aware of this. The job that was performed was the best it was going to be due to it being a patch. Not sure what the customer was expecting. We are willing to refund all the money back but the customer has to agree to remove all negative reviews from social media platforms.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.