ComplaintsforVisalia Hyundai
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I went in to purchase a 2022 Lexus IS 350 F sport on August 25th, 2023. This company was deceitful by not giving me the internet price that was advertised. They financed me at $45,140. The Internet price for the car was $42,277. I told the car salesman about how I found the car which was online, I was under the impression they were giving me the car for the price they had advertised on their website. This was not a third-party website. They have a sign in every ************* to be honest and upfront about pricing however they were not honest at all. They did not give me the internet price as advertised. I saw no numbers just when I signed the loan what my interest rate was and what my payment was going to be monthly. They had me sign pretty quickly not going over any of the numbers or price of the car or the amount of my trade-in. They were vague stating "Signatures for this box is for your trade-in." "Signature for this box or line is for your monthly and gap." They did contact me a couple of days later on 8/30/3023 stating that they could not finance me for the interest rate that I had signed for. I told them I was not willing to sign for an interest rate that was higher than I agreed for, being they already scammed me out of the price that the car was advertised for. This company decided to buy down my interest rate at the bank so that they could prevent voiding the contract I had signed.Business response
09/26/2023
I have shared this with my management team. *************************, the sales manager who worked this deal, will be reaching out promptly.Customer response
09/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
12/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My wife and I took her car in for 45,000 mile service. We were told there are recalls, however, no remedy was available at that time. We were told to check back in 3 to 4 months. After that visit we received several recall letters in the mail. I have been trying to schedule service for an oil change and the recalls since 4-15-22. The only calls back have been from sales!!!! May 6th I called the Hyundai Customer Care Center for help. They were unable to schedule an appointment. I then filed a complaint with NHTSA in June. They sent a letter advising me to contact Hyundai Customer Care. I filed a case with Hyundai Customer Care and they told me to continue trying to contact the manager of the service department or the General Manager of the dealership. I contacted Visalia Hyundai to schedule an appointment for the recalls and 60, 000 mile service on 12-05-22 and still no reply. Can you help?Business response
01/23/2023
Good morning Team,
Attached to this email is the repair order for Mr. *** *****, this customer came into our dealership on December 19th 2022. We addressed all of his recall concerns and performed routine maintenance as well. B.A.R called me about this customer back in the first week of December, he was contacted by myself and scheduled. Let me know if you need any more information about this.
Customer response
01/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
05/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
New 2022 Hyundai Tucson purchased with 9 miles car was token to Visalia Hyundai because it stalled and would not turn back on. Per Visalia Hyundai they had to drain my gas “bad gas” I then asked if that did not fix the problem would I have to pay they said no. Moving forward did not resolve the issue they ended up finding 2 bad injectors and replaced. Per Hyundai I am responsible for draining of gas $500 before I can take my vehicle I refuse to pay car is new should not be having these issuesBusiness response
06/14/2022
Hello ******,
I am ********* ****, ******* ****** assistant. Our General Manager at Visalia, **** ********, forwarded this complain. One of my main duties for Mr. ****** dealerships is to respond to reviews and complaints. I’d like to register this business using my email address in Patrick’s place for Visalia Hyundai. Can you please help me? I’m operating out of the Bakersfield store this week. My contact information can be found below.
********* **** | Bakersfield Hyundai
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.