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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
We have been out of this unit since 4/1/24 and are still waiting for a refund on our deposit. This company has been deceptive and literally going out of the way to find things to charge us for. We received a "good faith" letter with an amount almost a thousand dollars more than the original deposit which included things I had requested be repaired at move in. Since then, we have not received any notification as to when we would be receiving any part of the deposit. This company should be deemed fraudulent due to it's yearly rent increases (every year) and attempts to extort money through the deposit.
Business response
08/06/2024
****** was charged for the following. Please see explanations and photos.
Reinstalled oven door handle-The handle on the oven door was no longer connected. Please see the attached photo
Replaced AC filter, Cleaned grill Please see the attached photo showing the dirty AC filter and grill
Reinstalled window screen Please see the attached photo of the bent window screen that needed reinstalled.
Replaced door stop- There was a damaged door stop in the garage. Please see the attached photo.
Here are photos along with brief explanations. Let me know if you need anything else.
Replaced light bulbs- There were several vanity light bulbs that were burnt out. Please see the attached photos.
Repair pocket door The handle for the pocket door was removed. Please see attached photo.
Repaired towel bar The towel bar was pulled out of the wall.
Repaired baseboard around fridge The baseboard by the fridge was removed, please see the attached photo.
Cleaning- There was items left behind and overall the home was not clean. Please see attached photos.Initial Complaint
05/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I moved out of an apartment recently they are trying to charge me for everyday wear and tear and keep my whole security deposit place was not in good shape when she rented and I have pictures to prove it. Only one charge I agree with is the screen door needed repair thats itBusiness response
06/12/2024
The tenant vacated as agreed. We sent in maintenance to do the unit turnaround work at a cost of $1432.71 (including unit cleaning). We billed back normal wear and tear items as outlined in the reference book: California Landlords Law Book - Rights and Responsibilities. This is the accepted law book by the ********************* of *********** when assessing wear and tear rules.
The total cost of the bill to turn around the unit was $1432.71 and the amount billed back to the tenant was $792.17.
We feel that this is a correct and reasonable move out charge.
Customer response
06/19/2024
I do not agree with everything on the list that was said that had to be doneInitial Complaint
11/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On August 22, 2023 I sent a notice to vacate to my landlord because my yearly lease would be expiring August 31, 2023, I moved. According to Equity I was on a month to month which would mean I would have to give a thirty day notice. When I moved into ****************************** #A in September 2020 I signed a yearly lease with ************************** A little over a year later The equity group became the new owners. I was never notified at anytime that my lease had changed to a month to month or signed a new agreement with the new company that I was changed to a month to month. Equity claimed they didnt need to notify me. I also turned in my keys a couple days before the end of August. Equity group claimed they did not get my keys and proceeded to place a letter of abandonment on the front door. Equity is also claiming things were damaged, that were not like the towel bar, screen slider and trash. I have a video that I took before I left. I requested receipts and pictures which they would not provide. Also, during the whole time I lived there my gas bill was excessive by fifty dollars a month. I complained and told them. About 5 months before moving I had the gas company come out and check appliances. It turns out the gas line that is connected to the ** unit was loose. I sent equity an email with the notice from the gas company as well as my bill from the time I moved in. My bill went from $75 to $25, I got no response. After asking equity again through email, if they were going to respond. Equity claimed they never got it.Business response
11/30/2023
We attempted to explain to the tenant that a lease at its expiration reverts to a month to month agreement. As such, we would have to provide the tenant with ample notice to vacate just as the tenant has to provide us with ample (in this case - 30 days) notice. The tenant said they would consult an attorney on this issue which I suspect that attorney enlightened the tenant as to basic tenant/landlord law regarding vacating a unit and giving a 30 day notice. If there are any questions on this, a great website to refer to is *****************************************************; The tenant was charged the remaining amount of time left on the 30 day notice. This tenant had very minimal repairs that were handled in one small visit from maintenance. The repair amount was higher that what we billed the tenant but in order to complete the move out, we elected to just charge the $125 amount that we can charge without the requirement of sending receipts to the tenant for the repairs. Regarding the gas bill, we tell any tenant that feels they are paying too much for a utility to contact the utility provider to find out what the issue is. In this case, the tenant contacted the utility company, identified the issue and we fixed the issue - as it should be. Waiting 5 months to call the utility provider is the tenants issue just like not understanding the basic tenant landlord laws even after we explained them to her.Initial Complaint
09/20/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Failure to respond, keeping payment.We were three rental housing applicants. We went in-person to the office on 10/10/22 to discuss the application process. On 10/17, we paid $105 total to apply to a listing. On 10/18, we received an mail-system email and a voicemail from representative ******; we immediately replied to the email requesting a viewing. On 10/24, we received a mail-system email that they were encouraging the landlord to respond, and an email from representative ****** stating our application would expire 11/18 and requesting further documents; we immediately provided these by replying to the mail-system email as before.Having heard nothing for days, we called on 10/27 three times and left a voicemail, called again on 10/28, and finally on 10/31 went in person to the office and learned they hadn't received the emailed documents; we immediately forwarded them.On 11/2, we received an email from ****** stating our application wasn't chosen. I immediately called, around 10:15am, and got through; ****** stated to call back on 11/4 to learn if it was finalized. I called again around 12:05pm and left a voicemail with further questions. I then called on 11/4 as instructed and left a voicemail.Hearing nothing, on 11/6 I started an online ******************* request to view another listing and transfer our application. This request completed 11/8 for a viewing on 11/9, but we never received email confirmation. That same day, 11/8, we received an email from ****** saying "If we do not respond within 48hrs please contact the office at ************ option 3. WARNING: Failure to respond to our communication, after multiple attempts, will result in cancellation of the application. I immediately called and left voicemails to both ****** and the office main number asking for an update. We called again 11/10.With no contact, the other two applicants went in person on 11/14. They were told we had been unresponsive and could not be refunded.Business response
10/04/2023
We received and followed up on the application to try and place the applicant into a location. Last update was Nov 30 when a new rental list was sent out.
Posted to ************************. Posted *************************;on Wed, November 30, 2022 at 02:11:07 PM
Edit Delete
Sent follow up email and vacancy list.show full note
Posted to ************************. Posted *************************;on Tue, November 08, 2022 at 11:10:20 AM
Edit Delete
Followed up and sent updated listingshow full note
Posted to *********************************************. Posted Leasing Department on Wed, November 02, 2022 at 08:46:43 AM
Edit Delete
EMAILED
"Unfortunately, your application was not chosen for **************. Your application is approved and transferrable. Applications are valid for 30 days; your application will expire 11/18. I have attached the current vacancy list, please review and let me know if you are interested in any another unit. The listing is updated weekly, so please be sure to request the most recent one by Tuesdays."show full note
EDITED Posted to ************************. Last edited *************************;on Mon, October 31, 2022 at 04:38:28 PM
Edit Delete
Came into office and provided bank statementshow full note
Posted to ************************. Posted Leasing Department on Mon, October 24, 2022 at 01:03:18 PM
Edit Delete
2943 W Ashland
App presented to owner
Pending Schedule C and 3 most recent bank statements for ****'s self employmentInitial Complaint
05/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
1 air-conditioning/heater unit not working when we moved in, and the second office air condition/heater stopped working and Equity is refusing to repair.Business response
05/19/2023
The tenant moved in July 2022. As part of the lease negotiations we were required to service and ensure proper operation of the Air Conditioning unit the cools the office areas. We did have the unit service and was in good operating condition. As part of the lease, the tenant is required to pay for a service contract for the HVAC system. The tenant failed to perform this duty of the lease. This is a NNN lease so the tenant is required to fix and pay for any issues in their unit including the air conditioner. If the tenant would have had a service contract on the HVAC system, the unit would have been regularly serviced to prevent any breakdowns.
Since the tenant neglected to perform this duty of the lease, the unit requires a larger repair that they are responsible for according to their lease document and they are trying to pass that problem onto the landlord.
Initial Complaint
06/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I’ve been tenant for years and fumigating is a must but giving me a check with the old tenants name… they refused to give me one with my name so I can pay for a hotel during the days . I’m being out on the street . I had a previous subtenant that left and abandoned their lease for over a year , and i can’t make any changes without previous sub tenant approval. I have no contact to this person . This isn’t right I pay everything and have for over a yearBusiness response
06/17/2022
You may not have followed up with the complaintant yet on this but the issue was resolved. When there is a lease contract with multiple individuals on it, we cannot give just a single tenant any refunds or reimbursement funds - it must be broken up between all tenants on the lease. This tenant never informed us that the other tenant was no longer living in the unit so WE reached out to the old tenant and that person gave us the documentation necessary to remove them from their lease and obligations so we were able to provide this tenant the funds to obtain a hotel room during fumigation
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6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.