ComplaintsforEuropean Wax Center

• Initial Complaint

  08/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I made a purchase at European wax center on Sunday 7/31/22 it was suppose to be a charge of 24.50 and 139.50 they charged my card 7 times resulting in a charge of 483.23. They claimed the computer did not process the charges. I called on Monday at 10:45 when I noticed my pending charges. I let them know how much was being taken out of my account and they said they would give me a call back when a manager was in office. I never received a call so I called again before they closed and the manager wasn’t in the center anymore, but they claimed I was refunded. I called again at 8:15am on Tuesday 8-2-22 to tell them only 2 charges were refunded and I can go and show my bank statements. They said I didn’t need to go in and that they only have two other charges on file but they can try to take them off and would give me a call back when the manager was available. I never got a call so I went into the wax center at 12:00pm and the manager was on her lunch so I returned at 12:45. She tried to do the refund again and claimed that it wasn’t working on her end and she had to contact her regional manager. She said the regional manager can give me a call at 2pm on 8-2-22 after their meeting and I haven’t received a call. I called again and they said they’re not sure why nothing is coming up on their end and they’re trying to figure out what to do. They have kept my money for 2 days now with no action or communication on their end of what they are doing to make it right.

  Business response

  09/02/2022

   Thank you for sending this over. I have personally spoken to *******, as well as our Center Manager in the Visalia location. On our end we see that ******* has been refunded for the overage. She continued emailing us screen shots of her bank activity that showed a refund was processed. We have asked ******* to either send in her actual bank statement (not a screen shot) so that we may send over to our bank, or to file a dispute for the charges with her bank. She has failed to do either of those things. I will reach out to ******* again tomorrow requesting her to do so. 

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