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ComplaintsforEazy Smog Plus
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
8/16/21 OVERCHARGED $45, *****, the owner, gave my mom an estimate of $58, which she signed. He asked her if she wanted him to electronically submit it to the *** so she could get her tags today but OMITTED (purposely he told me because it's posted) to tell her there was a $35 fee. He said it was clearly posted and its her responsibility to see the posting. I couldnt even find it so I took photos to prove it wasnt posted clearly & he threatened to call the police. I saw on the photo there was a sheet of paper taped to the front of his desk (NOT TOP) mid-thigh level in small print. No one could see that! I told him it was unfair & my mom was almost 92 & on a fixed *********** said Your mom probably has Alzheimers and thats why she couldnt find/see the clearly posted sign. I told him my mother lives on her own, still drives & is totally capable of understanding IF HE HAD TOLD HER THERE WAS A FEE! If hes going to verbally offer a client a service, he should tell them the fee.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.