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ComplaintsforSOS Upholstery
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/11/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On February 23 2022 **** dollars was paid to SoS upholstery as a deposit The owner had my daughter sign papers but never told her what she was signing but then received a deposit for $**** several calls were made to the owner and messages left stating that the deposit needed to be returned and no services were needed We were told our phone calls will be returned and never wear our phone calls returned SOS upholstery never performed any type of services for that thousand dollars that was paid to them a receipt was given to me that statesI authorize SOS upholstery to perform the services as stated in the job description all special order materials parts require deposit and are nonrefundable all work is COD for payment is due upon completion late charges will be applied any extra parts and materials need it will be an additional charge that section is not signed by my daughter neither is the acceptance signature at the bottom the only thing that was provided At the end of the transaction never was it mentioned throughout the conversation that the deposit was going to be nonrefundable or never would it have been paid never was a phone call returned until ****** was contacted and she refused to do anything and said that she would not refund anything Im seeking full refund of the deposit due to fraud of stating that a signature was applied to a nonrefundable deposit when I have a copy of a receipt nor was it was stated that that was nonrefundable or was this section signed. If not voluntarily settled I will file police report and *** .
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.