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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/05/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I want to get this recurring withdrawal from my banking account deleted, canceled, STOPPED!!!! I want to cancel any future orders. I have been trying to cancel this product for the last 5 months. I do not want anymore of this product. Please don't make me seek legal action.Business response
06/18/2024
This member was cancelled back on 2/8. We have not charged their account since then. Thanks, Stu
Initial Complaint
08/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered from Tummy Tuck Slimming on July 12, 2023. I returned the product via **** on July 31, 2023 to noted address of Tummy ********************************************************************************* and have not received notification of return received within 10 business days like stated I would and I have not received my refund via original billing method. In addition to not receiving refund, I continue to receive tummy tuck cream in the mail to which I am being charged additional for that as well. Tummy Tuck has business hours to speak to representative to which I can not get ahold of a human! Filed a complaint via email today on August 26, 2023 as well as with BBB.org in attempt to collect full refund and additional charges including shipping and handeling refunded. In addition, I did not cancel the cream because I mistakenly assumed once the product was returned, the company would no longer send cream for a product I do not have! Order confirmation number: ******************Business response
04/19/2024
Hi, this morning we reached out to ****************. And although as of today we have not received her product return, we went ahead and refunded her in full, and cancelled her membership. Thanks, Stu
Initial Complaint
09/03/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
In July of 2021, I orderd the Initial Tummy Tuck Slimming System. Advertised as 2 payments in the amount of $19.99 ea. I paid those. It keeps prompting you to order another belt or tube of cream during the Initial order. I ELECTED TO NOT ORDER ANYTHING ELSE OTHER THAN THE **** AND THE **** OF CREAM. Then, my checking account was charged an Additional $19.99 on August 21, 2021. I received 2 more tubes of cream in the mail, I DID NOT ORDER THIS CREAM. I contacted Tummy Tuck via email, which they responded to in the past when I had a questioned them about the status of my order. This time they have not responded at all. I want the $19.99 Refunded to my Account Immediately. This Is Fraud. Packing Slip ORDER # SAVR ********.Business response
09/04/2021
So sorry for the experience! We canceled the membership that was added to the account when the initial order was purchased, and went ahead and refunded the customer in full for all charges including shipping charges. The refunds were sent on 9/3/2021 and might take a few business days to post due to the Holiday weekend. Thanks!Customer response
09/05/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
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Contact Information
1493 Poinsettia Ave Ste 139
Vista, CA 92081-8544
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.