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ComplaintsforRiver Trails Ranch, LLC
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Complaint Details
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Initial Complaint
11/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is a boarding facility run by an unprofessional owner. She is boarding as many horses as possible. There are only two turnouts, one next to the arena. There is a patience pole in the arena, plastic drain in the wash rack, the arena is rarely dragged, the stalls arent mucked daily. The rules change constantly depending on who is in her favor. She gave me 24 hours notice as I was discussing the positives of a new barn. She refuses to return my deposit and and the money she owes me for the last 4 days of October. Many people have been kicked out with 24 hours notice. She harasses her boarders via text when they are not there and tries to censor what is discussed. My horse has not been the same since he got there. There is constant construction which spooks the horses and is dangerous for riders. She gossips about other boarders. For example, she told me how ones checks balance month after month. She also will take your supplements and give them to other horses. A horse at her barn had not had new shoes in 3 months so there is a level of neglect there. There was an issue with myself and my trainer (my horse was hit and a brush was thrown at him). She took it upon herself to email this person. Her grounds for eviction was that I was gossiping. She is a huge contributor to the gossip. She doesnt take into consideration the animals when she throws people out. Its a very unsafe and malignant environment. I recommend that this facility close or obtain new management.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.