ComplaintsforNorth County Ford Inc
New Car Dealers
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Complaint Details
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Initial Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We took our vehicle in for a routine oil change on Monday, September 9th, 2024 to North County Ford, Vista. We haven't experienced any issues with the vehicle and when we picked it up, my husband was a couple blocks away from the dealership and the car basically exploded. The engine was vibrating, smoke coming from the engine. He was able to slowly drive the car back to the dealership where they then performed an additional diagnosis. The next day, they let us know the engine was shot because of a lapse in oil changes (we went over by ***** miles) and to get it fixed, it would cost $17K and the extended warranty we purchased was not going to cover it due to our negligence. We took a perfectly healthy vehicle into their dealership (2020 **** Explorer with 51K miles) for a routine oil change, there were no callouts during that time of an engine malfunction and they gave us back a car that exploded, without any options, outside of paying $17K to fix a problem that seems like they created.Initial Complaint
03/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my truck to North County Ford and explained that I was having trouble with the transmission. On 2/21/2024. The next day they told me that it was the plugs, which of course weren't covered under my warranty. So after $520 I picked it up and within a hour I took it right back to them because it was still doing the same thing. They contacted **** to figure out what was wrong. **** told them to replace a valve. Had to wait for it to be ordered. Then they sent the wrong one, had to wait for another one to arrive. After they replaced the valve it was still doing the same thing. Finally they checked the transmission and found metal shavings all in the fluid. It had now been over 6 weeks and today I was told the transmission was approved but it will be a additional 2 weeks before I get my truck back. This is ridiculous. By that time it will have been there for at least 8 weeks. At this point I feel they should buy it back.Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Horrible customer **********************. They would keep my car for weeks with no communication of what was wrong with my vehicle after dropping it off. Took my vehicle in 2021 was experiencing my car running rough when accelerating. Felt like the vehicle why trying to catch up when you press on the gas. This vehicle had a Saftey Recall 22S43/22V413. Also had a Technical Service Bulletin 2.0L EcoBoost Coolant in Cylinders, causes vehicle to run rough. We had both of these done at this dealership. We had to pay for the Bulletin. I had to take in this vehicle more than once for this same problem after being supposedly being fixed. After taking this car back again in 2023 for same thing we paid over $2,000 again to be fixed. As I drove it home the car felt no different. I had to take back. It was put on invoice they drove the car. Impossible because they would have felt what the vehicle was doing. The dealership now is telling me I need to pay them $7,000 because the problem is the transmission and needs to be replaced. I want them to replace the transmission at no cost. I have giving them since 2021 close to $6,000 for a 6 year old vehicle with the problem the vehicle it is having the reason we keep taking it in to be told every time it is doing it for a different reason. I feel they are not doing a throughly job finding what the root of the problem is and keep guessing. The frustration for how long to get answers from this dealership is ridicules. I have to keep calling them and leaving messages and have to drive down there to let them know that I cannot get anyone to answer my calls.Initial Complaint
12/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had my **** **** F250 Super Duty truck towed into **** just before Halloween roughly, and from the start I have received absolutely 0 documents stating an invoice, or any repair order or anything at all, it has been in the service department for well over 2 month, and I have still not received a single document or invoice as well as no updates, not one, unless I myself called to check on it, and now Ive lost the truck due to not being able to pay a repair bill of $10,000, and still have received no contact from them in regards to getting my truck back, it has negatively impacted my work, being it was a work vehicle, please helpInitial Complaint
06/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of occurrence was June 17, 2023. I went to North County Ford to have my brakes serviced. The receipt was itemized and included with that was a note of the technician performing a resurfacing on the brake rotors, both front and back. In turn, this accentuated the issue causing what is known as brake shuddering. After realizing the issue was not resolved, I reached out to North County Ford and explained the issue. The service advisor informed me that the next availability for service would be over a week out. This was not feasible for me as I need my vehicle to commute to work. I do not have the luxury of extended time off. I have since taken the car to a second mechanic to examine the vehicle. The technician informed me that the rotors on the rear brakes were not in drivable condition. Issues include were heat spots, uneven rotors and heavy wearing that caused the shuddering. As I mentioned before, the receipt had the resurfacing of the brake rotors as part of the labor. Labor that I was informed did not take place. The total amount paid for this service $497.29. I filed a formal complaint with ****************** Customer ********************** as well. The second mechanic I had brought the vehicle to repaired the issue and forwarded photos of the rotors to me personally which I have attached. I was informed the brake pads I had originally purchased from **** are no longer usable because the unsurfaced rotors. Between the labor that was not performed and parts purchased, the money spent on this transaction was essentially wasted. Also, the original receipt for this transaction is attached as well. Please reach out if more information is needed. Thank you.Initial Complaint
03/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my 2016 **** Mustang in for a recall..after speaking with a tech off of the **** website I was told there wud also be able to update my navigation system...when I got my car back....my entire computer system is no longer working...nothing us working my screen is black. I can't use my phone. Can't use my radio no heater. The pirts to charge my phone don't work...they gave me a rice and a part number ...my system was working when I took my car in. If they didn't know what they were doing they shut have left it as it was...they are responsible for the damages. They shud fix what they broke..not me...I have spoken to ****. It doesn't seem to be a big deal with them ...it is to me...they shut be held responsibleInitial Complaint
02/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On Feb 13. 2023 spoke to sales man ******* about Used 2022 RAM **** Big Horn. On Feb 14 via text ***************** said they were willing to sell car for *****. I came to purchase car the next day and they changed the prices changed to 57k. In the last couple weeks there has been written communication and verbal and dealer said they would sell the car out the door tax and license for *****. We went up a second time with the promise that the price will set and we could purchase the car and when we arrived they changed the price again to 59k. We wasted time and mileage and was treated with dishonesty and did not deserve this. We had agreed to their written price and they flipped flopped it. There should be some kind of compensation for the time we drove up there to buy the car with the understanding of the agreed purchased price. Dealerships should not be this dishonest there should be some type of regulations.Initial Complaint
12/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a truck from them 4/21 and I am having issues with it. The throttle body should have been cleaned at ****** miles or when it was traded in but it wasnt. Now at ****** miles it is failing and they will not help us cover this. They sold us an extended warranty that will not cover it. I feel they should be doing the work for free or at cost since they said it should have been done before they sold it. Also the back door handle(inside) became non working. If we had opened the door panel ourselves the warranty would be void and now they want us to pay $390 because there parts came apart and we couldnt fix it with out voiding warranty. My truck is in the shop but I refuse to pay over $1200 for something this dealer should have taken care of before they sold it to us. I would like the work for free or at a 50% or more discount. I feel it is not our fault these two items are defective since we did not own the truck when repair should of been done. Now I will need to drive it waiting for it to break down until I can figure out which direction to go. I have left messages with service manager, sales manager and general manager with no call back. I did file a complaint with corporate ****************Initial Complaint
11/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The dealer advertised a 2018 ****** Highlander XLE for $23494, I asked if the vehicle was still available on 11-17-2022 and received an email from the dealership to confirm the price and availability, also I called at 9:45am and 10:00am and Spoke to *********************, who confirmed the availability. I drove 2 hours to get to the dealership, test drove the vehicle, expressed my interest in buying the vehicle, then I was told the the price is $29,836.This is misleading and corrupt practices and must be stopped!Initial Complaint
11/16/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I paid almost **** dollars to have my truck fixed. They had it over a week. I drove it less then 40 mph in traffic and made it maybe 3 miles bedfore I was sitting in a cloud of smoke at every red light. Do not do business here. I will be looking into retaining attorney for this
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Customer Complaints Summary
11 total complaints in the last 3 years.
4 complaints closed in the last 12 months.