ComplaintsforRV Rent California
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Complaint Details
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Initial Complaint
06/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I reserved an RV on 6/11/22 from RV Rent CA. The reservation was to begin on 8/31/22 and end on 9/9/22. The night of 6/11/22 my travel plans fell apart due to family issues and I had to cancel my reservation. I emailed RV Rent CA to inform them of the cancelation(the same day I made the reservation). They have made two charges to my credit card one for $500 and one for $177.09. I have sent several emails to RV ******** requesting a refund and I have also left several voicemails. They did email me a cancellation acknowledgment, but I have been unsuccessful in reaching anybody who can help with issuing a refund. On Thursday 6/16 ***** from RV Rent CA called and left me a voicemail stating I needed to call the insurance company IMG regarding a refund. I called and talked to IMG and was informed I have not been billed any amount by them. The agent from IMG emailed screen shots to show I have not been billed by them. See attached docs. These docs have been emailed to RV Rent CA and since then I have been unable to reach anyone at the their company.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.