Business ProfileforEvans Tire & Service Centers

On 11/2/20, I bought 4 (****** mile warranty) tires w/ the tire protection policy from the ****************************** for my 81-yr-old moms Edge (invoice #*****). On 5/13/24, mom went in for a repair. She had an object in a tire. Service Mgr. ******************************* failed to honor the warranty or even inspect the tire.********* said they were out of warranty by 1000 miles, despite having only ****** miles on them and having 5-7 of their original 11/32 of tread.He first tried to get rid of her by offering to inflate the tire and have her come back on a later date, or she had to wait over 2 hours. She waited. When the Edge was in the bay, ********* began a hi-pressure sales pitch. He said she needed 4 tires and he had 8 on hand. When asked, he refused to ID the model of tire he wanted to sell. He told said it was $477 for 2 tires or $793 for 4 ************************* Kumhos.When my mom stalled saying she was about to go on a trip to **, he had the audacity to repeatedly pressure her to use a credit card or her cash for her trip.*** had previous difficulty with *********. A couple of months prior I visited for an alignment (for which I had already paid). It was early afternoon and the shop was not too busy. ********* had locked the front door but there was no sign saying why. I told him why I was there, he said that he was too busy to take any more business. Several employees were working and very few cars were in the lot, contradicting the claim. ********** explanation was ****, rude, and angry. He was offended that I pointed out there was no sign on the door explaining that he had closed early.He displayed the same ****, rude and angry attitude with mom. The message was very clear: if you arent going to buy 4 tires I dont have time for you.Ive been told warranty work must go back to that store. The corporate office information is not displayed on the Evans Tire and Service Centers website, and is at ********************************* as Tag Motorsports or GB Auto Service.