ComplaintsforEvans Tire & Service Centers

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/2/20, I bought 4 (****** mile warranty) tires w/ the tire protection policy from the ****************************** for my 81-yr-old moms Edge (invoice #*****). On 5/13/24, mom went in for a repair. She had an object in a tire. Service Mgr. ******************************* failed to honor the warranty or even inspect the tire.********* said they were out of warranty by 1000 miles, despite having only ****** miles on them and having 5-7 of their original 11/32 of tread.He first tried to get rid of her by offering to inflate the tire and have her come back on a later date, or she had to wait over 2 hours. She waited. When the Edge was in the bay, ********* began a hi-pressure sales pitch. He said she needed 4 tires and he had 8 on hand. When asked, he refused to ID the model of tire he wanted to sell. He told said it was $477 for 2 tires or $793 for 4 ************************* Kumhos.When my mom stalled saying she was about to go on a trip to **, he had the audacity to repeatedly pressure her to use a credit card or her cash for her trip.*** had previous difficulty with *********. A couple of months prior I visited for an alignment (for which I had already paid). It was early afternoon and the shop was not too busy. ********* had locked the front door but there was no sign saying why. I told him why I was there, he said that he was too busy to take any more business. Several employees were working and very few cars were in the lot, contradicting the claim. ********** explanation was ****, rude, and angry. He was offended that I pointed out there was no sign on the door explaining that he had closed early.He displayed the same ****, rude and angry attitude with mom. The message was very clear: if you arent going to buy 4 tires I dont have time for you.Ive been told warranty work must go back to that store. The corporate office information is not displayed on the Evans Tire and Service Centers website, and is at ********************************* as Tag Motorsports or GB Auto Service.

  Business response

  06/20/2024

  To Whom It May ***************** have contacted our customer directly and have worked everything out. We are certain our customer is now satisfied. 

  Sincerely,

  Sun Auto Customer Care

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have used Evans tire and service center for more than five years for all of my tires and any car maintenance or car repairs for my vehicle. I trusted Bubba a reliable mechanic at that shop, I took my car in three weeks ago because it overheated They said it was just a hose and fix that and sent me on my way. The next time I drove my car it overheated again. I took it directly into the shop again at that time they told me it was a water pump and timing belt and would cost me $1500. I said OK have them do the work . I got the car back and the next day drove it and within 30 minutes it was overheating just as before I took it back to the shop and ****** who is the assistant manager had different mechanics and the manager Rich troubleshoot my car again this is now the third time for the same problem. ****** then went on to explain that ***** was not a skilled mechanic, even though he is a licensed mechanic and employed by Evans tires he said a different mechanic did the water pump repair because Bubba was not skilled to do that. He then informed me that hes not sure of the diagnostic work that ***** did, and it may have been incorrect. the water pump was not the problem. Neither was the timing belt which is why the car is still over heating. I was charged $1500 for work that did not need to be done and did not resolve the problem. I was then told by ****** that they gave it their best guess that that was the problem. He compared it to going to a doctors office and having the doctors Not sure what is wrong. He requested to do more work and charge me more fees. I asked to take my car so I can go to a different shop. I trusted this mechanic shop and I trusted ***** and the other mechanics, I am 73 years old and live alone and these people took advantage of that and charged me $1500 for work that was not necessary and did not fix the problem.

  Business response

  03/19/2024

  To Whom It May ********

  We have reached out to the customer and per customer satisfaction, we will be issuing a refund to ******************** for the misdiagnosis. The customer was very appreciative of the phone call and was happy to hear that we are taking action to resolve the issue.

  Thank you, 

  Sun Auto Customer Care

  Customer response

  03/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  09/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ASF a 35 year old NPO has been donated the use of a **** Thunderbird for safety driving research. This vehicle required front end suspension work, including ball joint, and control arms, that two other mechanics failed to fix correctly (though charging $500 not $2000 like the Evans charge). The vehicle front suspension makes a loud crunching noise, and this eventually interferes with safe steering operation, ******* the vehicle and causing a tow. Evans agreed to repair the vehicle, and agreed to remove all front-end noises. Though ASF apprised them that other mechanics had work on the ball joint, Evans were told to diagnose.the problems and make sure all front-end noises are removed and proper operation returned. They also agreed to lube the telescopic steering, that they did not do. There reps were bullying, and rude, and one of them hid the **** black book with the vehicle's registration kept locked in the glovebox, behind the passenger seat, so when the vehicle was returned, we could not find the registration or book and had to pay and order a new one! It was not long before the crunching noise returned, along with a new front wheel clicking noise, generated from the Evans bad/faulty repair. This was an indication of Evans malicious conduct, that now continues as they have refused for going on two weeks to answer emails about the 2 year work warranty refusing to honor the warranty on their bad work causing a safety hazard! .Worse yet, we finally talked to their headquarters that argued about everything, and continued to show an animosity toward the 35 year ASF auto safety effort, that they have caused interruption, huge loss of work damages, and continue maliciously to do so, as we have asked them to arrange the closest dealer to *****, and that they should pay to have the vehicle towed in since they caused the tow not us, but they refuse so we agree to pay for tow but Evans needs to set up the repair appointment, since their shops will not respond to email!

  Business response

  10/02/2023

  To Whom It May ***************** was brought to our attention that Ms. ***** has opened a case with the ******************* ****** of ********** Repair.  We are not working with the state to resolve Ms. ***** concern.

  Thank you,

  ***********************

• Initial Complaint

  07/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Evans Tire maintains this is their headquarters. *** a driving safety NPO saving lives since ****, attempted to report the stolen **** auto binder, from Sports Arena Blvd SD where they charged over $2300 and then maliciously and criminally stole from the Thunderbird glovebox the **** binder with registration, insurance proof and other documents of value accrued over 20 years,the Evans manager was rude, and wanted to hangup when the *** rep said if he did not help they would seek damages and file consumer complaints, Evans said "O now your are tyring to exhort money!" when it is common and legal to suggest legal or consumer actions will be taken against a criminal or fraudster if they do not come clean. After the call "*****" from the Sports Arena shop admitted he had removed the binder that had a steering lock, but could not say he put it back or what happened to it, and refused to help. So with this confession it is proof they either maliciously stole it, or stole it for attempted identity theft or other crimes as this was dissevered as common practice when researched online. This theft and mendacity has stranded the *** as well as interred with essential public safety work now for over two days, and Evans should pay for this evil act.

  Business response

  07/12/2023

  To Whom It May Concern,

  Our District Manager, *********************, has been trying to get in touch with the customer regarding their complaint.  He has tried the phone number that we have on file for the customer as well as the number the customer provided on the ******************** notices, but has been unsuccessful to reach the customer at either number.

  At this time, we ask that the customer reach out directly to our District Manager, ********************* at ************ so he can discuss the customer's concerns and work with them directly for an amicable resolution.

  Thank you,

  ***********************

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had positive experiences with Evans Tire in the past, but my recent visit to the Rancho Penasquitos branch was disappointing (05/02/2023). I went there because my Tesla Model 3 was vibrating at high speeds. They falsely diagnosed my car's vibration issue and performed a tire balance and wheel alignment, but the vibration issue persisted. I suggested that loose foam in the tire might be the cause (there were a lot of online posts about this issue at *****'s stock tires), but they dismissed the idea and said its not possible.After they performed the alignment service, and do a test drive with my car, they called me and told me that vibration problem is gone. However, the vibration problem remained. I returned again another day, but they still refused to check the foam, claiming it couldn't be the cause. They performed another round of wheel and tire balance, and test drive. When I receive the car problem was still there. I returned for the third time, and told them my car still vibrates. After three unsuccessful attempts of repair and communication, I took my car to *************************, where they discovered the root cause is infact the loose foam in the tire. They removed the loose foam, solving the vibration issue.Since Evans Tire's services didn't fix the issue, I am requesting a refund of $250 for the alignment service. I have reached out to Evans Tire through their website but have yet to receive a response. I have receipts from ****'s Tire if needed. Also, Evans Tire can reach out to Tesla ********* to get a confirmation about my car's loose foam issue.

• Initial Complaint

  04/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to Evans Tire and Service Centers on Roaecrans in ********** on March 30 **** for a suspected brake problem. I was quoted 2 options: replace rotors and pads for one axle or both axles. I was told one axle was completely bad and the other one was almost there. I opted to replace both pads and rotors for both axles. I paid $2000 which I thought was extremely high. I went to another auto shop March 31 to find out what the same job would cost at their shop and was quoted almost $1000 less. No mention was ever made of replacing calipers I never received a final invoice from Evans and the papers I received are missing pages 2 and 4. Evans charged me for replacing calipers, but these were not mentioned in original paperwork or conversations with Evans employee.

  Business response

  07/17/2023

  we found out that **************** also involved the *** with her complaint.  The *** found nothing that we did was wrong.  As a goodwill gesture, we refunded **************** $200.00.  **************** stated that she would contact the BBB and let them know that this was resolved.

• Initial Complaint

  03/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchase tires with them and include warranty. We had a blow tire over the weekend. Took it to get it replaced I was told they will be prorated so 80 bucks discount. They informed me I needed two tires because one will pull the car to one side. I agree and they proceeded to give me a verbal quote of 400+ for 2 tires. After I told them the whole set of tires was 650+ why is it so much for just 2 tires. They explained warranty will be covered on 1 tire not 2. After agreeing to only replaced 1 tire the final verbal cost was 170 the tire price 160. After telling them I was filling a law suite they got **** off and stop talking and did not provide me with a printed quote. Call representative over the phone they explained the information and gave me a quote of 152. According to them the same quote store gave me. When I ask for a copy of the quote, I was told me to go back to the store and ask for it. I told them I wanted to file a lawsuit and needed a copy. At which point neither phone or person at store wanted to print me a quote. Both the store and phone customer ********************** cover each other. No physical quote its a he/she said. No information of who to forward lawsuit or points of contact. After leaving Evans tires went to Discount tires they check life thread on each tire and provide me a screen shoot of findings. After reviewing all of the information provided by Discount tires. I purchase 4 brand new tires. Evans tires did not check tire treath or the tires at all. Everything was just verbal and a way to look for money. I could have taken the tire with out installing it and for 80 bucks and pay another shop to install it for under 50 bucks making the total less than 130.

  Business response

  07/17/2023

  this situation took place prior to our current District Manager and Store manager were in their roles.  The District Manager ************************* did try to contact the customer to discuss this matter, of which, the customer did not answer and he was only able to leave messages.

  Customer response

  07/17/2023

  If the District Manager changes prior to this issue. Do they think I was going to leave my car without using it until they felt like answer the inquiry. 2nd I did not get any calls if they call not sure what number they call ************. 3rd Now that I have new tires what can they do to fix the issue nothing play like they did not know, or no answer or Manager changes or company policies. 

  Business response

  07/27/2023

  Our District Manager ************************* has been trying to get in touch with ********************* but has not heard back from them. We are asking for ********************* to reach out to ************************* directly at ************ to discuss and amicably resolve this matter.
  Thank you,
  ***********************

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  the worst customer ********************** ever by sales and customer ********************** person named ***************************. Very rude and unpolite. I came into the store to request balancing and rotation of my set of tires using the warranty came with when I purchased the set of tires. They only did the rotation not the balancing. I asked ****** more than once include the balancing but still didn't do it. At the moment I noticed my vehicle was taken inside the shop to do the work I remembered about a noise under the car and I asked one the employees that was working in my car to please underneath my car for anything loose. Few minutes after the sales person *************************** came out aggressively, rude yelling I needed to check with him first. I told him that I didn't know and this was not the proper way to approach me. He represents the image of the company and the with that attitude he was very unprofessional. The moment I walked into the store I felt negative energy to me. Someone like ******************************* should to work directly with the clientele and should be remove immediately.

  Business response

  07/17/2023

  our District Manager ********************* spoke with the customer back in March regarding this.  ***** expressed his gratitude to **************** for bringing this to his attention and explained that he would use this as a customer ********************** training opportunity for his district.  **************** was happy with the outcome.
  

  
  

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Of Friday February 3rd I presented at 740am to the ***** tire location on first ave in *********. Prior to this I was in the service center on January 30th for an oil change and break pads. I had come to the service location several times and felt like family; however since new management had taken over and tbh things just didnt feel right from the beginning. When I went in for an oil change **** miles prior, I was told breaks are good but next time you come in you will need new breaks nbd. This time some how some way things must have gone south and now all of as sudden I need all new Roters because they were too worn down. Ok fine, maybe but if that was the case I should have been told of the risk of that at my last visit. Seemed pretty routine though so I agreed. $1200 later I left and realized there was an extreme squealing sound which brought me in on Friday. Upon sitting there I over heard him speaking about low profit from services the day before. #RedFlags The solution according to the manager was to repair the right front bearing.The manager was rather crass in assuring me that that was definitely the problem. After hours of repair that didnt fix the problem. So he decided all new break pads again. They test drove it, and returned the vehicle to me. When pulling off the lot the sound was still there! I drove around the block and pulled right back in. After having been there for 6 hours and two trips to the location, the mechanic told me the problem was that the break hardware was too tight. So I never needed the bearing in the first place. The managers solution was to take off $150 for my time. This was a rather disgusting solution in my opinion. They should have never charged me for that in the first place. When I asked him he told me if I didnt do it my tire would have fallen off when driving and that it was a combo issues..another $510 from me. He lied and took advantage. Im very very upset and will most likely never return to this shop. again.

  Business response

  02/21/2023

  District Manager, ********************* has reached out to ************ and has issued a refund. Evans Tire considers this matter closed.

   

  Thank you,

  ****************

  Public Relations
  

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to go swap my tire from my rear passenger rim that was damaged on the inside lip caused by myself. I purchased a new rim and brought it in asking supervisor, whos name I didnt get, if it was possible for them to put the new rim on with tire on my damaged rim. He said no problem, just a little wait. Waited an hour patiently, and I discussed the **** sensor to make sure they know how to deal with that, because I have little knowledge on that subject. He agreed and assured everything will be good to go. Once damaged rim was taken off, a little wait and he contacted me saying the **** sensor broke. He explained he wasnt lying and the light for tire pressure should have been flashing and thats proof it was damaged before they touched my car. I then explain that it wasnt flashing and reading tire pressure this whole time before I brought my car in. I felt it wasnt right and I shouldnt have to pay for a new one when everything was fine before they touched it. And he then told his mechanic to just put the damaged rim and tire on and sent me on my way. As I drove home I noticed that NOW the sensor wasnt reading my pressure for that tire. Thats when it hit me that it was working before this whole time and after I took it in to Evans Tire it was now not working. I called corporate and immediately filed a complaint over the phone because it was a simple $30 install quoted and now turned into a $140 mistake not by anyone but someone from their shop who took the tire off. They made me feel like it was damaged when I damaged my rim. But I know Its not true when it was reading tire pressure before I took it to them. Very very upsetting, honestly and all they had to do is admit that it was a mistake and replace it for me. But instead sent me away with no fix and very unsatisfied. So much frustration that they would upsell me because of their mistake. Im Determined to hold them accountable. Sincerely, ***********************

  Business response

  02/21/2023

   District Manager, ********************* has attempted to contact ************ to address her concern, on several occasions to no avail. ************** is eager to resolve her complaint but has not heard back from her. ************, please contact ********************* at ************.

   

  Thank you,

  ****************

  Public Relations
  

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